T Mobile Authorized Retailer Assistant Manager

GP Mobile; Columbus (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Commission

Competitive salary

Dental insurance

Donation matching

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Vision insurance

Wellness resources

Opportunity for advancement

Job summary

Luna Wireless in Columbus, GA is seeking a Retail Assistant Manager to partner with the Store Manager to guide the store team and deliver T-Mobile-inspired customer care and Associate success.

You will mentor Mobile Associates, maintain product knowledge, ensure smooth store operations, and drive sales while upholding company standards. A 1-year customer service or sales background, flexible schedule, and Spanish language skills are preferred.

Qualifications

• 1 year of customer service and/or sales experience; retail environment preferred.
• Available to work varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.
• Spanish-speaking (preferred).

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for the company Manifesto by grounding them to a standard of Loving Our Customers.
• Ensure customer needs are met and that employees build confidence by making experiences comfortable and solving the whole problem.
• Complete observations of Mobile Associate interactions, including feedback, for development and coaching discussions.
• Effectively manage customer wait time and stay current on products, services, and promotions.
• Lead by example, stay updated on products, services, training, and leadership best practices; ensure associates meet monthly success measurements.
• Maintain store environment quality and adhere to plan-ogram standards; use displays effectively and keep them current.

Skills

Customer service

Sales

Leadership

Communication

Spanish

Education

High School Diploma or GED

Job description

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan‑ogram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

The experience you’ll bring

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers
• Spanish‑speaking (preferred)

What’s in it for you

• Competitive base pay, plus commissions
• Benefits for part‑time and full‑time employees
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time‑off programs
• Phone service discounts
• Serious growth potential for your career

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Luna Wireless is an equal opportunity employer. We are dedicated to building a diverse, inclusive, and authentic workplace, and we encourage all qualified applicants regardless of race, color, religion, gender identity, sexual orientation, age, disability, veteran status, or other protected class. Please verify that the job posted meets your qualifications. If your experience does not align perfectly with every qualification, we encourage you to apply anyway.