T Mobile Authorized Retailer Assistant Manager

Lunawireless; Virginia Beach (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay plus commissions

Health benefits including medical, dental, and vision

401K Plan

Generous paid time-off programs

Phone service discounts

Growth potential within the company

Job summary

Lunawireless, a T-Mobile Premium Retailer, seeks a Retail Assistant Manager in Virginia Beach. This role partners with the Store Manager to lead the store team and enhance customer experience.

Key responsibilities include driving team performance, managing customer interactions, and maintaining store standards. Candidates should have a minimum of one year of experience in customer service or sales, be at least 18 years of age, and possess a High School Diploma or GED. Bilingual Spanish speakers are preferred.

Qualifications

• 1 year of customer service or sales experience preferred.
• Available for varied schedules including nights, weekends, and holidays.
• Outstanding communicator with ability to interact effectively.

Responsibilities

• Lead and develop the store team to achieve T-Mobile’s aspirations.
• Manage customer wait times and ensure high-quality service.
• Provide feedback for Mobile Associates’ growth and development.

Skills

Customer service experience

Sales experience

Communication skills

Leadership abilities

Education

High School Diploma or GED

Job description

Benefits:

• Commission
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule

Job Overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T‑Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T‑Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate s’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan‑o‑gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

The experience you’ll bring

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

What’s in it for you

• Competitive base pay, plus commissions
• Benefits for part‑time and full‑time employees
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time‑off programs
• Phone service discounts
• Serious growth potential for your career
• This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime?

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Preference for bilingual Spanish speakers, but not required

EEO Statement

At Luna Wireless, A T‑Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non‑binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.