T Mobile Authorized Retailer Assistant Manager

GP Mobile; Wilmington (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, vision benefits

401(k) with employer match

Generous paid time-off

Employee discounts

Opportunities for professional growth

Job summary

GP Mobile is seeking a Retail Assistant Manager in Wilmington, NC to partner with the Store Manager and lead the store team. This role emphasizes a customer-first mindset, ensuring all customer needs are met and the store meets high standards.

Responsibilities include managing customer interactions, guiding the team, and overseeing store operations. Candidates should have customer service experience, strong communication skills, and a High School diploma. Benefits include competitive pay, medical resources, and opportunities for advancement.

Qualifications

• 1+ year of customer service and/or sales experience in a retail environment preferred.
• Ability to lead and mentor teams to deliver great results.
• Outstanding communication skills to interact with teammates and customers.

Responsibilities

• Lead and develop the store team for customer experience.
• Manage customer wait times and stay updated on products.
• Ensure team knowledge of store systems and manage expenses.

Skills

Customer service

Sales experience

Leadership

Communication

Bilingual Spanish

Education

High School Diploma or GED

Job description

Job Overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team, delivering T‑Mobile’s aspirations and ensuring the customer experience meets the company’s high standards.

Job Responsibilities

• Infuse every store’s Mobile Assistant with passion for T‑Mobile’s Manifesto and ensure a customer‑first mindset.
• Ensure every customer need is met and build confidence with a comfortable, simple, solution‑oriented experience.
• Observe and provide feedback on Mobile Associate interactions for development, training, and coaching.
• Effectively manage customer wait times; stay current on products, services, and promotions.
• Lead by example, stay updated on products, services, training, and leadership best practices, and ensure the team meets or exceeds monthly success metrics.
• Assist in maintaining store environment quality, visual displays, and interactive devices; execute Retail Methods & Procedures.
• Ensure team knowledge of store systems, corporate and store communications; deliver financial results based on key performance indicators and manage store expenses, discounts, and credits.

The Experience You’ll Bring

• 1 year of customer service and/or sales experience in a retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor teams to deliver great results.
• Outstanding communication skills with ability to interact with teammates and customers.
• Preferred: Bilingual Spanish speakers (not required).

What’s in it for you

• Competitive base pay, plus commissions.
• Benefits for part‑time and full‑time employees, including medical, dental, vision, and wellness resources.
• 401(k) plan with employer match.
• Generous paid time‑off programs.
• Phone service discounts and employee discounts.
• Opportunities for advancement and professional growth.
• A dynamic, fast‑paced environment that rewards performance.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

We are an equal‑opportunity employer and welcome everyone to our team.