T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Central); Smyrna (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Commission

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Luna Wireless, An Authorized T-Mobile Retailer, seeks a Retail Assistant Manager in Smyrna, Tennessee. This role involves partnering with the Store Manager to guide the store team towards outstanding customer service. Responsibilities include managing customer interactions, leading the team, maintaining store standards, and ensuring financial performance. Candidates should have at least 1 year of retail experience, excellent communication skills, and a willingness to work flexible hours. The position offers competitive pay plus commissions and growth potential.

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Infuse passion for T-Mobile's Manifesto into the store team.
• Ensure all customer needs are met effectively.
• Complete observations and provide feedback for Mobile Associates.
• Manage customer wait times and stay current on products.
• Lead by example in training and leadership best practices.
• Maintain store environment and adhere to visual standards.
• Ensure team knowledge of store systems and communicate effectively.

Skills

Customer service

Sales experience

Leadership

Communication

Education

High School Diploma or GED

Job description

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Company overview

Luna Wireless is an Authorized T-Mobile Retailer and one of the largest in the US.

Job overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every customer need is met and that employees build customer confidence by making the experience comfortable, simple, and solving the whole problem.
• Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Stay current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource. Interact with Mobile Associates to ensure they meet or exceed defined monthly success measurements and complete assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

The experience you’ll bring

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

What’s in it for you

• Competitive base pay, plus commissions
• Benefits for part-time and full-time employees
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Equal opportunity and inclusion

Luna Wireless is an equal opportunity employer and invites applications from all qualified individuals. We strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, and members of the LGBTQ+ community, to apply.