Systems Test Engineer-106268

Medix™; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Medix is seeking a Systems Test Engineer in San Francisco to serve as the front line for robot uptime and system reliability on site. You will monitor daily protocol runs, troubleshoot in real time, and ensure complex robotic systems operate at peak performance.

You will document insights for engineering teams, use dashboards to anticipate failures, and perform preventive maintenance while coordinating with customer scientists on run schedules.

Qualifications

• Experience with robotics, automation, or mechatronics systems.
• Ability to read and interpret technical SOPs and checklists.
• Strong documentation and incident reporting skills.

Responsibilities

• Monitor daily robotic protocol runs for uptime and reliability.
• Diagnose hardware/software issues and apply SOPs to resolve them.
• Document incidents with metadata for engineering teams.
• Use health dashboards and alerts to flag bottlenecks.
• Perform preventive maintenance and calibration on robotic arms and peripherals.
• Record observations and contribute to knowledge bases and product improvements.
• Assist with hardware upgrades and post-update validation tests.
• Coordinate with customer scientists on run schedules and system status.

Skills

Robotics

Engineering

Automation

Mechatronics

Start-up experience

Job description

We are seeking a Systems Test Engineer to serve as the front line for robot uptime and system reliability in San Francisco. You will work on-site to monitor daily protocol runs, solve operational challenges in real time, and ensure complex robotic systems run at peak performance.

Key Responsibilities

• Proactively monitor and ensure high reliability across daily robotic protocol runs.
• Diagnose and resolve hardware/software operational issues using SOPs, playbooks, and system intuition.
• Document complex issues into clear, structured incident reports with metadata for core hardware and software engineering teams.
• Utilize health dashboards and alerting systems to flag potential bottlenecks before production failures occur.
• Perform regular calibration checks and preventive maintenance on robotic arms, peripherals, and lab consumables.
• Document observations, failures, and fixes to help build site-specific knowledge bases and drive data-driven product improvements.
• Assist with hardware upgrades, validate software deployments, and execute post-update validation test runs.
• Partner with customer scientists to manage run schedules and communicate system status.

Qualifications

• Technical Background: Educational or hands-on experience in Robotics, Engineering, Automation, or Mechatronics preferably in a start-up environment.
• Proven experience working with automation equipment, following SOPs, and diagnosing basic hardware/software issues.
• Excellent written communication skills for filing detailed incident logs and coordinating daily with cross-functional engineering teams.
• Dependable, detail-oriented approach with a habit of documenting observations and proactively flagging potential risks.
• Willingness to adjust schedules or be on-call when critical customer runs require technical support.