Robotics Systems Test Engineer — On‑Site Uptime

Medra; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Medra in San Francisco seeks a Systems Test Engineer to be the front line of robot uptime at Medra Lab 001, monitoring daily protocol runs on-site, responding to issues in real time, and helping engineering prioritize improvements.

This high-impact role enables cutting-edge biological research. You will diagnose issues, document incidents, and collaborate with customer scientists to coordinate run schedules and system status.

Qualifications

• Background in robotics, automation, or mechatronics.
• Comfort around automation equipment — follow SOPs, troubleshoot hardware/software, escalate when needed.
• Strong written communication — filing incident reports and coordinating with software and hardware engineers.
• Detail-oriented with a proactive documentation habit and issue flagging.
• Willingness to be on-call or adjust schedules to support critical runs.

Responsibilities

• Maintain robot uptime and reliability across daily protocol runs, ensuring the system performs at peak efficiency
• Diagnose and resolve operational issues onsite using SOPs, playbooks, and your own intuition for the system
• Escalate complex issues to the engineering team with clear, structured incident reports including relevant metadata
• Monitor system health proactively using dashboards and alerting tools to catch issues before they cause production failures
• Perform routine calibration checks and preventive maintenance on the robot, peripherals, and consumables
• Document all incidents, resolutions, and observations to build a reliable knowledge base of site-specific issues and drive data-driven improvements
• Support remote and on-site engineering visits by assisting with hardware upgrades, validating software deployments, and performing test runs after changes
• Collaborate cross-functionally with customer scientists to coordinate run schedules and communicate system status

Skills

Robotics

Automation

Mechatronics

SOPs

Troubleshooting

Incident reports

Written communication

On-call readiness

Tools

Dashboards

Alerting systems

Observability

Job description

Medra in San Francisco seeks a Systems Test Engineer to be the front line of robot uptime at Medra Lab 001, monitoring daily protocol runs on-site, responding to issues in real time, and helping engineering prioritize improvements.

This high-impact role enables cutting-edge biological research. You will diagnose issues, document incidents, and collaborate with customer scientists to coordinate run schedules and system status.