Systems Test Engineer-106268

Medix™; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Medix in San Francisco seeks a Systems Test Engineer to be on-site for robot uptime and system reliability. You will monitor daily protocol runs, diagnose issues in real time, and ensure complex robotic systems operate at peak performance.

You will document incidents, use health dashboards, perform preventive maintenance, and collaborate with customer scientists to manage run schedules and validate deployments.

Qualifications

• Background in Robotics, Engineering, Automation, or Mechatronics.
• Experience with automation equipment and diagnosing hardware/software issues.
• Strong written communication for incident logs.
• Detail-oriented with proactive risk flagging.
• Willingness to on-call for critical customer runs.

Responsibilities

• Proactively monitor and ensure high reliability across daily robotic protocol runs.
• Diagnose and resolve hardware/software issues using SOPs, playbooks, and system intuition.
• Document complex issues into clear incident reports with metadata for engineering teams.
• Utilize health dashboards and alerting systems to flag potential bottlenecks before production failures.
• Perform regular calibration checks and preventive maintenance on robotic arms, peripherals, and lab consumables.
• Document observations, failures, and fixes to build site knowledge bases and drive data-driven improvements.
• Assist with hardware upgrades, validate software deployments, and execute post-update validation tests.
• Partner with customer scientists to manage run schedules and communicate system status.

Skills

Robotics

Automation

Mechatronics

Technical writing

On-call readiness

Job description

We are seeking a Systems Test Engineer to serve as the front line for robot uptime and system reliability in San Francisco. You will work on-site to monitor daily protocol runs, solve operational challenges in real time, and ensure complex robotic systems run at peak performance.

Key Responsibilities

• Proactively monitor and ensure high reliability across daily robotic protocol runs.
• Diagnose and resolve hardware/software operational issues using SOPs, playbooks, and system intuition.
• Document complex issues into clear, structured incident reports with metadata for core hardware and software engineering teams.
• Utilize health dashboards and alerting systems to flag potential bottlenecks before production failures occur.
• Perform regular calibration checks and preventive maintenance on robotic arms, peripherals, and lab consumables.
• Document observations, failures, and fixes to help build site-specific knowledge bases and drive data-driven product improvements.
• Assist with hardware upgrades, validate software deployments, and execute post-update validation test runs.
• Partner with customer scientists to manage run schedules and communicate system status.

Qualifications

• Technical Background: Educational or hands-on experience in Robotics, Engineering, Automation, or Mechatronics.
• Proven experience working with automation equipment, following SOPs, and diagnosing basic hardware/software issues.
• Excellent written communication skills for filing detailed incident logs and coordinating daily with cross-functional engineering teams.
• Dependable, detail-oriented approach with a habit of documenting observations and proactively flagging potential risks.
• Willingness to adjust schedules or be on-call when critical customer runs require technical support.