Systems Technician

Weill Cornell Medicine - Qatar; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Weill Cornell Medicine - Qatar is seeking an IT Support Assistant to aid department technology systems, manage inventory, and support onboarding and ticket coordination. This role operates across clinical and administrative environments.

You will perform basic hardware setup, track equipment lifecycles, maintain documentation, and escalate complex issues to Systems Specialists while ensuring smooth day-to-day operations.

Qualifications

• Strong organizational and documentation skills.
• Excellent communication and customer service abilities.
• Attention to detail and accuracy.
• Ability to follow established procedures and workflows.
• Basic understanding of computer hardware and office technology.
• Ability to manage multiple tasks and prioritize effectively.
• Team-oriented and collaborative work style.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Assists with inventory management including asset tracking and lifecycle documentation.
• Coordinates shipment, receipt, and organization of technical equipment.
• Maintains and updates departmental documentation and inventories.
• Tracks incoming support requests and work orders.
• Assists with onboarding and offboarding for hardware and user setup.
• Performs basic hardware setup and deployment activities.
• Supports office setups and equipment replacements under supervision.
• Provides first-level support and escalates complex issues as needed.
• Communicates effectively with staff, vendors and technical teams.
• Maintains records for regulatory, compliance, and operational standards.

Skills

Inventory management

Technical support

Documentation

Customer service

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

IT ticketing system

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Provides support for department technology systems, inventory management, and departmental documentation processes. Assists the Systems Specialist team with equipment tracking, onboarding activities, ticket coordination, and basic technical support tasks to help ensure efficient day-to-day operations across clinical and administrative environments.

Job Responsibilities

• Assists with inventory management activities including asset tracking, equipment audits, labeling, deployment preparation, and lifecycle documentation. Maintains accurate records for equipment assignments, repairs, replacements, and warranty information.
• Coordinates shipment, receipt, and organization of technical equipment and supplies while maintaining storage areas, and supply inventory across departmental locations.
• Maintains and updates departmental documentation including workflow procedures, contact lists, and system inventories.
• Coordinates and tracks incoming support requests, work orders, and vendor service activities.
• Assists with onboarding and offboarding processes for departmental hardware, peripherals, and user setup requests.
• Performs basic hardware setup and deployment activities including workstation preparation, peripheral installation, cable management, and equipment relocation.
• Assists Systems Specialists with office setups, equipment replacements, and general operational support activities.
• Provides basic first-level support for simple hardware, peripheral, and workflow-related issues under supervision. Escalates technical issues appropriately to Systems Specialists or Lead Systems Specialists.
• Maintains effective communication with departmental staff, vendors, and technical teams to support operational continuity.
• Assists with tracking and recordkeeping required for regulatory, compliance, and operational standards.

Education

• Associate degree, technical certification, or equivalent work experience
• Bachelor's Degree in related field preferred

Experience

• One to two years of administrative, technical support, inventory management, or operational support experience.
• Experience with inventory systems, documentation management, or customer support environments.
• Prior healthcare or IT support experience preferred.

Knowledge, Skills and Abilities

• Strong organizational and documentation skills
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy
• Ability to follow established procedures and workflows
• Basic understanding of computer hardware and office technology
• Ability to manage multiple tasks and prioritize effectively
• Demonstrated ability to work collaboratively within a team environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.).
• Ability to learn technical systems and workflows in a healthcare environment

Licenses and Certifications

Working Conditions/Physical Demands

• Standard office and clinical environment.
• May require lifting and moving computer equipment, monitors, and peripherals.

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