Systems Technician

Grand Falls Casino & Golf Resort®; Larchwood Township (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Grand Falls Casino & Golf Resort® in Iowa seeks a System Technician I to support entitlement management, equipment deployment, and compliance tasks. You will assist with procurement, inventory control, and asset disposal while deploying devices and software per end-user specifications.

Responsibilities include patch management, break/fix support, and documenting key findings. You will participate in after-hours on-call rotations to resolve urgent technical issues and help maintain a secure

Qualifications

• Entitlement management and access control responsibilities.
• Equipment deployment, software/hardware configuration, and asset handling.
• Patch management and security updates administration.

Responsibilities

• Provide frontline support for entitlement services and access control.
• Assist with procurement, inventory, and asset disposal tasks.
• Deploy computing devices, peripherals, and software per end-user specs.
• Test and deploy security patches; troubleshoot and remediate issues; document findings.

Job description

The System Technician I role is a front line, customer facing position. This role is primarily responsible for entitlement management, equipment maintenance, compliance auditing, computer and peripheral deployment, alert monitoring, and problem resolution.

System Technicians are integral members of the organization’s community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. System Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness.

Entitlement services

Make basic changes related to physical and logical access. This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirements specifications.

Procurement

Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, recommending a solution, and propose to leadership.

Assist teammates with inventory control, asset disposal, shipping and receiving.

Equipment deployment

Deploy telephone, computing, and peripherals by testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques.

Patch management

Assist with patch management by testing and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process.

Ticket handling.

Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions.

On call duties

Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events.

Monitoring

Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause.

Compliance auditing

Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status.

Enterprise Printing

Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution.

Move Add Change

Make changes to directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application configurations requested by end users. Coordinate changes to physical work space and/or technology equipment.

Documentation

Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken.

Vendors

Communicate issues and assist with resolution activities with 3rd party vendors including ticket creation and remote access.

Team Mentoring

Receive guidance and constructive feedback from other team members.

Automation

Test software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution.

Deployment Systems

Utilize deployment systems to track assets , test machine images, test application deployment, and complete patch management deployment.

Enterprise Backups

Assist with basic backup duties and tape rotation to maintain compliance.