Systems Support Specialist III

Toshiba-America-Business-Solutions,-Inc.; Woburn (MA); Hybrid; USD 33,062 - 41,328; Full time

Benefits offered by this job

Hourly pay $24.00 to $30.00

Monthly performance-based bonus

Auto-reimbursement while traveling

Company phone

Medical, dental, and vision coverage

401(k) with company match

Employee discounts and benefits

Generous paid holidays

Job summary

Toshiba America Business Solutions is seeking a Systems Support Specialist III to help customers across the MA-NH-RI region with remote and on-site support. You will troubleshoot complex networks, connectivity, systems, and applications to keep client environments running smoothly.

The role emphasizes fast problem resolution, root cause analysis, and frequent collaboration with customer IT teams. Travel to sites may be required; a valid driver’s license is preferred.

Qualifications

• Five+ years in networking systems, systems support, interfaces and related software.
• Knowledge of hardware and software industry.
• Willing to travel to sites periodically.
• Valid driver’s license preferred.

Responsibilities

• Perform root cause analysis of presented problems.
• Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys and take appropriate action.
• Perform confirmation tests as directed.
• Work with customers to resolve technical issues.
• Interface heavily with customer IT personnel.

Skills

Networking experience

Systems support

Troubleshooting

Customer interface

Driver's license

Education

High School Diploma or GED

Tools

Network hardware

Multifunction devices

Job description

Toshiba America Business Solutions, a leader in digital technology, has an excellent opportunity for a Systems Support Specialist III in the MA-NH-RI marketplace remote and onsite. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.

As a Systems Support Specialist, you will enjoy making a positive impact on the business and our customers through troubleshooting complex technical problems related to networks, connectivity, systems, and applications.

Your core focus as Field Service Technician will be to provide remote and on-site repair of system problems in the most efficient and cost-effective manner.

What You'll Do

• Perform root cause analysis of presented problems.


• Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner.


• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.


• Perform confirmation tests as directed.


• Work with customers to resolve technical issues.


• Interface heavily with customer IT personnel.

What You’ll Bring

• High School Diploma or GED.


• Minimum of five years of demonstrated experience in a combination of the following areas; networking systems, systems support, interfaces, connectivity, and related software.


• Knowledgeable in the hardware and software industry.


• Comfortable with installation and upgrades to network systems/equipment.


• Prior experience with multifunctional devices is required. Applicable Network certifications are preferred.


• Valid Driver’s License and must be able to travel to sites periodically.
  

Earn Well

• Hourly Range: $24.00 to $30.00, depending on experience.


• Monthly Performance Based Bonus


• Auto- reimbursement Program (when traveling)


• Company Phone


• Medical, dental, and vision coverage


• 401(k) plan with match and company provided life insurance


• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts


• Generous paid holidays, vacation & sick/personal business/volunteer days


• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process shouldemail [e-mail] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.