SYSTEMS SUPPORT SPECIALIST

3000 Montefiore Medical Center; Norfolk (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Insurance benefits

Discount programs

Voluntary benefits

Job summary

Montefiore Medical Center in Yonkers, NY is seeking a Systems Support Specialist to provide comprehensive IT support for clinical and non-clinical staff across multiple departments. You will handle first and second level support, deploy hardware, and document configurations while coordinating with the broader IT organization.

The role requires a technical degree and healthcare IT experience, with a focus on reliability and clear documentation for diverse audiences.

Qualifications

• Bachelor's degree in a technical field; certifications desired.
• 2–3 years of healthcare IT support experience in managed care or reimbursement.
• Working knowledge of Microsoft Office including Excel and Access.
• Familiarity with Windows desktop/server OS and PC imaging is a plus.
• Ability to document technical guidance for technical and non-technical audiences.

Responsibilities

• Provide first and second level IT support for applications and systems.
• Deploy and document hardware including desktops, laptops, printers, mobiles.
• Collaborate with Montefiore IT and other departments to service associates.
• Produce monthly MIS reports as requested by the senior director of MIS.
• Maintain up-time and efficiency across departments.

Skills

IT support

Technical documentation

Education

Bachelor's degree in a technical field

Tools

Microsoft Office (Excel, Access)

Windows OS

PC imaging

Job description

Location

City/State: Yonkers, New York Grant Funded: No Department: CMO - Operations Work Shift: Day Work Days: MON-FRI Scheduled Hours: 9 AM-5:30 PM Scheduled Daily Hours: 7.5 HOURS

Pay

Pay Range: $60,000.00-$75,000.00

Job Overview

The systems support specialist provide all aspects of information technology support to approximately 1000 clinical and non-clinical staff of a risk management company of distinct departments. The MIS department supports associates in all 27 of CMO's facilities in the Bronx and Westchester. Primary responsibilities include, but are not limited to providing first and second level technical support for applications and systems, deploying and documenting hardware, including desktop and laptop, computers, printers, mobile devices, and tablets working collaboratively with the larger medical center IT department to service CMO associates from handing off network account creations to working in IDF closets. The systems support specialist will also provide monthly reports requested by the senior director of MIS. This position requires a thorough knowledge of supported systems, understanding, and navigation through the interactivity between the CMO MIS, other CMO departments, Montefiore IT, MHHA MIS department, outside vendors, outside consultants and voluntary offices. Certain job functions are wholly contained within CMO systems, like performing day-to-day claims and eligibility EDI production for CMO and UBA applications. CMO MIS also maintains a claims, eligibility, EFTs for Montefiore and voluntary clinicians and DMEs. Involvement in an understanding of all phases of the various technological projects, such as hardware deployment, and software upgrades will be expected. The specialist mentor and provide guidance to newer associates. The responsibilities of this position are many and varied, but all focused on the goal of maintaining associate up-time and efficiency across all of our departments.

Requirements

Requirements: Bachelors degree required, in a technical field preferred, industry recognized technology certifications desired. 2 to 3 years of healthcare experience in a managed care or reimbursement setting required. Working knowledge of Microsoft Office products including Excel and access required. Working knowledge of Microsoft Windows, operating systems, desktop and server, including security and IT concepts and PC imaging a plus. Applicant must be able to use the Internet and other tools to research and troubleshoot problems to resolution. Applicant must be able to create technical documentation for Technical and non-technical audiences. Must be able to provide own transportation must be able to work in a high-pressure, service oriented, atmosphere.

Equal Employment Opportunity

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Company Mission

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve.

Facilities and Locations

Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise.

Benefits

An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team!

Company Vision

To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives.

Notice

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