Patient Service Representative

3000 Montefiore Medical Center; United States; In loco; USD 33.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Descrizione del lavoro

Montefiore Medical Center in Bronx, NY, is seeking a clinic clerk to support front desk and administrative duties in the DOSA - Wellness Center. You will greet patients, schedule visits, verify insurance, and coordinate referrals within Epic/Smart EMR. Strong MS Office skills and EMR experience are required.

The role involves handling payments, maintaining accurate patient records, and facilitating smooth patient flow across diagnostic services while adhering to program policies.

Competenze

• High School Diploma required or equivalent.
• 1–3 years of experience in clinic administration or similar role.
• Proficient in Microsoft Office and electronic medical records systems.

Mansioni

• Answer patient calls and schedule appointments.
• Greet patients and direct them to appropriate services.
• Verify insurance coverage and collect payments.
• Enter and update patient data in EMR accurately.
• Coordinate referrals and maintain patient records.

Conoscenze

MS Office

Electronic Medical Records

OHS Fit Test

OHS Annual Assessment

Formazione

High School Diploma

Bachelor’s degree preferred

Strumenti

Epic EMR

Smart EMR

Descrizione del lavoro

City/State: Bronx, New York Grant Funded: Yes Department: DOSA - Wellness Center Melrose Bargaining Unit: 1199 Work Shift: Day Work Days: MON-FRI Scheduled Hours: 9 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Hourly Rate: $29.42 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please.

Job Summary Performs a variety of clerical functions to insure the efficient operation of a clinic. Serves as a liaison between the patient, physician, specialist and diagnostic services and manages patient traffic flow by greeting patients and directing them to appropriate service components. Schedules appointments, secures authorization and coordinates referrals to specialists and diagnostic services. Verifies insurance coverage status and collects and records payments utilizing automated systems. Also facilitates collection of patient toxicology specimens, as needed. Performs other related work, as required.

Essential Functions

Receives all incoming phone calls and schedules appointments. Provides switchboard and paging service.

• Responds to phone calls promptly and transfers calls within fifteen seconds. Decrease in patient and staff complaints. Explains payment policy to patients with self-pay or co-payments. Informs patients of current charges and outstanding balances and arranges for full or partial payment. Takes monetary collection, posts payments daily, reconciles daily cash collection and makes deposits regularly at MMC Cashier.
• Correct payment is received from 100% of patients. SATP fee for service policy is adhered to fully. Under direction of physician, secures urgent approvals on referrals including scheduling of urgent appointments
• Required approvals are obtained promptly. Greater physician/patient satisfaction. Contacts MMC departments for scheduling of specialist appointments and procedures. Notifies patients of scheduled visits and informs patient of any preparation involved.
• Prompt efforts to obtain all needed appointments. Greater physician/patient satisfaction. Schedules all provider appointments. Ensures follow-up appointments are scheduled following visit when needed.
• All appointments are scheduled in a timely way. Scans required information into Epic or Smart EMR.
• Accurate patient records are maintained.
• Registers new patients into program via EMR and updates EMR information when needed. Collects, verifies and updates demographic information, insurance coverage/Medicaid and self-pay documentation. Checks-in patients in Epic for appointments and completes all demographic and other required data verification.
• Accurate information is entered into Epic and Smart EMRs. Information is updated regularly and verified with patients at each appointment check-in.
• Verifies insurance eligibility, including Medicaid, Medicare, and HMO status. Ensures insurance information is communicated to the billing team in a timely way and scanned into medical record.
• Insurance information is accurately verified and communicated, leading to minimal billing errors.
• Facilitate collection of toxicology samples from patients in a randomized manner consistent with program policy and regulatory requirements. Includes printing of necessary labels based on Smart alerts, ensuring toxicology samples provided are intact, labeled correctly and deposited in the appropriate receptacles for lab collection and alerting counselor or COD if a patient refuses to provide a sample.
• Toxicology samples will be requested and collected as indicated in SATP policy and according to schedule provided by EMR.
• Direct patients with alerts in electronic medical record to appropriate staff and services. Clear patient alerts using appropriate comments.
• All alerts in electronic medical record will be addressed as needed and closed out with proper documentation.
• Prepare necessary forms and labels for the collection of laboratory specimens and prepare all specimens for pick up by the laboratory.
• Items are prepared accurately and on a timely basis.
• Schedules and arranges patient transportation when indicated. Handles related transportation issues
• Patient satisfaction with transportation assistance. Access to services for patients needing transportation will be maintained.
• Complete referrals as required.
• Increased patient and staff satisfaction with referrals made.
• Performs filing, record keeping, scanning and other clerical tasks.
• Information is accurately maintained.
• Other related duties as assigned.
• Completes activities within the prescribed time frame as requested by immediate supervisor.

Qualifications

High School Required BS Preferred 1-3 years Required Knowledge of Microsoft Office and of electronic medical records OHS Fit Test Required OHS Annual Assessment Required

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve.

Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation.

Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise.

An assortment of insurance products and discount programs through Voluntary Benefits.

Check out our comprehensive benefits available to you when you join our outstanding team!

To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

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