Digital Associate Product Manager

2000 Montefiore Health System, Inc.; Town of Greenburgh (NY); On-site; USD 92,000 - 115,000; Full time

Job summary

Montefiore Health System, Inc. is seeking a Digital Associate Product Manager in Elmsford, NY to define digital journeys that improve patient access and clinician experience. You will work with executives and end-users to shape product strategy, prioritize features, and drive adoption of new digital tools across the organization.

You will own the product vision, collaborate with diverse teams, and apply analytics to measure impact while navigating a complex healthcare environment.

Qualifications

• Bachelor's degree and 3+ years as Digital Product Owner or Digital Product Manager in a complex enterprise.
• Experience with a variety of digital solutions and ability to manage ambiguity.
• Ability to break down complex problems and prioritize solutions.
• Proven track record in leading deployments across end-users and stakeholders.
• Strong business sense to build cases and quantify value.

Responsibilities

• Collaborate with executive leadership to define a clear product strategy aligned with goals.
• Define solution set with end-users and technology.
• Engage and lead senior leaders in design and implementation discussions.
• Use data and user research to prioritize solutions and features.
• Identify new ideas and test/validate rapidly.
• Own product vision, strategies, and roadmap within broader goals.
• Coordinate with functions to deliver cohesive product experiences.
• Define and measure success metrics for features.
• Understand processes and technology to develop implementation plans.
• Deploy solutions and drive adoption.
• Coach end-users to embrace digitally enabled operations.
• Measure and communicate adoption success.

Skills

Digital product ownership

Strategic thinking

Communication

Data analysis

Stakeholder collaboration

Education

Bachelor's degree

Tools

Roadmapping tools

A/B testing

Job description

City/State: Elmsford, New York Grant Funded: No Department: IT - Digital Scheduling Work Shift: Day Work Days: MON-FRI Scheduled Hours: 7:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Pay Range: $92,000.00-$115,000.00

Montefiore Medical Center is nationally recognized for clinical excellence-breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care. Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years, we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for medical centers in the region and worldwide. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its digital teams as a system-level priority, and we are seeking a Digital Associate Product Manager who is excited to define new digital journeys and experiences to change the way individuals interact with the healthcare system. Digital Associate Product Managers at Montefiore are responsible for the ideation, development, value delivery, and ongoing evolution of digital products to improve patient access and experience, enable clinicians to focus on delivering care, and provide the tools to allow operational leads to seamlessly conduct their work. Our teams are directly focused on tangible solutions that improve patient access, reduce clinician burnout, create optimal operations, and thoughtfully deploy analytics.

Responsibilities

• Collaborate with executive leadership to define and articulate a clear product strategy aligned with the organization's overall goals.
• Define solution set with end-users and technology.
• Engage, communicate, and lead senior leaders in design and implementation discussions.
• Utilize data and conduct end-user research and market analysis to prioritize solutions and features.
• Proactively identify new ideas and define methods to rapidly test and validate.
• Own individual product vision, strategies, and roadmap in the context of broader product or journey goals.
• Collaborate and galvanize individuals across functions to deliver product experiences.
• Define and measure success metrics for product features.
• Deeply understand affected processes and technology to develop implementation plans.
• Deploy solutions successfully and drive adoption.
• Coach end-users to build comfort with digitally enabled operational experiences.
• Measure and communicate adoption success.

Requirements

• Bachelor's degree 3+ years of experience as a Digital Product Owner or Digital Product Manager in a complex enterprise organization
• Experience working with a variety of digital solutions.
• Comfort with ambiguity and proactively defining a user challenge.
• Demonstrated ability to break-down, evaluate, and prioritize complex problems into their component parts.
• Success in leading complex operational and technology deployments across end-users.
• Quantitative aptitude and ability to identify value drivers for digital efforts and build business cases.
• Exceptional emotional intelligence, empathy, and relationship building.
• Exceptional communication and collaboration skills across stakeholders and functions
• Healthcare industry experience preferred.

* Montefiore employees must be available to work on-site at our Yonkers and Bronx, NY locations as business needs require.

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Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Since its inception in 1884, Montefiore's mission is to heal, to teach, to discover and advance the health of the communities we serve. Montefiore's state-of-the-art facilities include the internationally-recognized Children's Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise.

An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team! To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives.

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