Systems Support Specialist

Vibrantz Technologies; Houston (TX); On-site; USD 75,000 - 94,000; Full time

Benefits offered by this job

Base pay and incentive programs

401K

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability insurance

Well-being resources

Union benefits

Job summary

Vibrantz Technologies is seeking a Systems Support Specialist to provide hands-on support for modern workplace technologies across the Americas. You will manage Microsoft 365, endpoint deployment, and infrastructure, ensuring reliable services and security.

The role collaborates with business leaders and vendors to drive operational excellence. The ideal candidate has 5+ years in IT support, strong Microsoft 365 skills, and experience with Intune and Azure Entra ID.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience.
• 5+ years in IT systems support, infrastructure support, or modern workplace technologies.
• 3+ years supporting Microsoft 365 services.

Responsibilities

• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
• Deploy and maintain Windows endpoints via Intune (device compliance, deployment, patching, OS upgrades).
• Support endpoint, infrastructure, and workplace technologies (workstations, printers, network).
• Coordinate regional projects, vendor activities, hardware lifecycle, site tech initiatives, documentation.
• Support cybersecurity, IAM, and service improvement through MFA, Entra ID, and automation.

Skills

Microsoft 365

Intune

SharePoint Online

Teams

Windows endpoint

Azure Entra ID

Azure Enterprise Applications

Endpoint deployment

Technical documentation

Education

Bachelor’s degree in IT or related field

Tools

Azure Virtual Desktop

PowerShell

Monitoring tools

Job description

About Vibrantz Technologies

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.

Serving over 11,000 customers, Vibrantz’s technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof titles and bricks, stronger and more decorative glass, and echo-friendly paints.

Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employe 4,500 individuals. Our shared culture is rooted strongly in our four core values that focus on winning with customers, striving for excellence, championing people, and doing the right thing.

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 Billion under management and are based in New York with an office in Shanghai.

For more information, please visit www.vibrantz.com and www.american-securities.com

Location

Houston, TX

Total Rewards

We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement.

$75,217.47 - $94,021.84

Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

Role Overview

The Systems Support Specialist provides hands-on support for modern workplace technologies, endpoint management, collaboration platforms, and regional IT operations across the Americas. This role is responsible for ensuring reliable technology services, supporting end users, coordinating infrastructure and site initiatives, and maintaining secure and compliant technology environments. The position partners with business leaders, vendors, and global technology teams to deliver operational excellence, service continuity, and technology improvements. Success in this role requires strong technical troubleshooting capabilities, customer service skills, and the ability to coordinate multiple priorities across sites and stakeholders.

Key Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business, while managing user lifecycle activities, licensing, access provisioning, and collaboration platform support.
• Deploy, manage, and maintain Windows endpoints through Microsoft Intune and related configuration-management platforms, including device compliance, software deployment, patching, operating system upgrades, Autopilot, kiosks, shared devices, and lifecycle activities.
• Provide advanced support for endpoint, infrastructure, and workplace technologies, including workstations, printers, network connectivity, conference room systems, Azure Virtual Desktop environments, and operational technology integrations.
• Coordinate regional projects, vendor activities, hardware lifecycle management, site technology initiatives, documentation, knowledge management, business continuity planning, and cross-functional support activities across multiple locations.
• Support cybersecurity, compliance, identity and access management, and service improvement initiatives through vulnerability remediation, multifactor authentication, Microsoft Entra ID support, Azure Enterprise Application administration exposure, automation opportunities, and operational process enhancements.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, a related discipline, or equivalent relevant experience.
• Five or more years of progressive experience in IT systems support, infrastructure support, or modern workplace technologies.
• Three or more years of hands‑on experience supporting or administering Microsoft 365 services.
• Hands‑on experience with Microsoft Intune, SharePoint Online, Microsoft Teams, Windows endpoint support, and exposure to Microsoft Entra ID and Azure Enterprise Applications.
• Demonstrated experience with endpoint deployment, software distribution, patching, configuration management, device compliance, operating system lifecycle management, infrastructure troubleshooting, stakeholder coordination, and technical documentation.

Preferred Qualifications

• Professional working proficiency in English and Spanish, with the ability to support employees, leaders, vendors, and technical teams across the Americas.
• Portuguese language proficiency.
• Experience supporting multi‑site or regional operations across North America and Latin America.
• Experience with Azure Virtual Desktop, PowerShell, infrastructure monitoring tools, shared‑device environments, kiosk configurations, and formal IT service management practices or Microsoft certifications related to Microsoft 365, endpoint administration, security, or Azure fundamentals.

Vibrantz Technologies Inc. (“Vibrantz”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, cree, national origin or ancestry, ethnicity, sex gender, age physical or mental disability, genetic information, sexual orientation, or any other characteristics protected under applicable federal, state or local law.