Systems Support Specialist

AutoTec; Birmingham (AL); On-site; USD 63,800 - 127,600; Full time

Job summary

A technology company in Birmingham, AL is seeking an entry-level Systems Support Specialist to join their team. In this full-time role, you will provide technical support and maintain customer relationships. Responsibilities include diagnosing product issues, assisting with tasks, and offering Zendesk support. The anticipated salary range is $63,800 to $127,600 annually, depending on experience.

Responsibilities

• Receive calls and emails from customer technical staff.
• Diagnose and resolve technical and product functionality issues.
• Test and reproduce issues to determine the cause of the problem.
• Recognize and respond to systemic customer-impacting problems.
• Assist with monitoring, implementations, integrations, and testing.
• Manage customer expectations regarding resolutions.
• Provide Zendesk support to Customer Support Specialists.
• Maintain positive relationships with customers.

Job description

Overview

Join to apply for the Systems Support Specialist role at AutoTec.

Responsibilities

• Receive calls and email directed from AutoTec Customer Support Specialists or directly from customer’s technical staff
• Diagnose and resolve technical and product functionality issues, route more technical problems to proper level of assistance
• Test and reproduce issues to determine the cause of the problem, and document any software deficiencies in issues tool
• Recognize and respond to systemic customer-impacting problems
• Assist with requested support tasks, such as monitoring, implementations, integrations, basic reporting, and testing
• Manage customer expectations and communications regarding resolutions and planned outages
• Provide Zendesk support to Customer Support Specialists
• Maintain strong, positive relationships with their customers as a representative of the company

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet

Birmingham, AL $63,800.00-$127,600.00