IT Support Specialist

The Energy Authority; Bellevue (WA); On-site; USD 28,254 - 38,228; Part time

Job summary

A nonprofit public power corporation is seeking a Part-Time Systems Support Specialist to provide Tier One IT support. This role involves ensuring efficient operation of IT systems and supporting organizational functions. Candidates must be currently enrolled in an Information Technology program and preferably have an associate's degree with experience in IT. Competitive hourly compensation is offered ranging from $20.51 to $27.75.

Qualifications

• Currently enrolled in a college program related to Information Technology.
• 1-2 years of experience in IT or a related field is preferred.
• Possessing appropriate Microsoft certifications is highly desired.

Responsibilities

• Provide Tier One IT support to the organization.
• Recommends purchases of hardware and software.
• Troubleshoot and repair systems including workstations and networks.

Skills

Basic end-user training

Problem-solving skills

Communication skills

Technical troubleshooting

Education

Associate's degree in Information Technology or related field

Tools

Microsoft software

Job description

Part‑Time opportunity. Applicant must be currently enrolled in a Information Technology related program at a college or university and be willing to commit to one year of service.

About The Energy Authority

The Energy Authority is a public power‑owned, nonprofit corporation with offices in Jacksonville, Florida, and Bellevue (Seattle), Washington. TEA provides public power utilities with access to advanced resources and technology systems so they can respond competitively in the changing energy markets. Through partnership with TEA, utilities benefit from an experienced organization that is singularly focused on deriving the maximum value of their assets from the market.

TEA Values

TEA employees share a common sense of purpose. When TEA accomplishes its mission, the result is improved quality of life for the citizens and businesses of the communities our clients serve. TEA employees exceed the expectations of those they serve, deliver services with the highest standards of fair, honest, and ethical behavior, set the standard for service and expertise in our industry, embody a spirit of collaboration, and embrace TEA’s founding entrepreneurial spirit by seizing opportunities to deliver value. If you are self‑motivated, driven to deliver excellence, and passionate about your career, TEA is the perfect place for you. It’s YOUR Future. It’s OUR Future.

Summary

The Systems Support Specialist’s role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organization’s IT systems in support of the core organization functions. This individual will apply proven communication and problem‑solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of the organization’s investments.

ESSENTIAL DUTIES and RESPONSIBILITIES

Customer Service

• Provides basic end‑user training on systems and software
• Develop a working knowledge of the organization and the company’s key functional processes and resources.

Systems Support

• Recommends the purchase of desktop hardware, software, and accessories
• Inspects, installs, upgrades, configures, and tests new and existing hardware and software systems
• Performs equipment installations and relocations
• Implements the electronic storage policy, including recorded voice logs, system backup tapes, and offsite storage
• Ensures that process documentation exists for all routine and troubleshooting duties

Troubleshooting & Ticket Resolution

• Ensures timely assessment, resolution, documentation, and communications with end users of issues in the support tracking system
• Troubleshoots, repairs, and works with equipment and software manufacturers to resolve problems on systems including, but not limited to: workstations, computer networks, printers, telephone equipment, videoconferencing systems, data feeds and application software
• Maintains electronic trouble ticket log

Team Duties

• Assists other IT staff, as required, with general system support throughout the organization
• Be available to perform on‑call duty, as needed
• Assists in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education

Compensation

• Competitive base salary ranges based on role, level, and location: $20.51-27.75/Hour.

EDUCATION And/or EXPERIENCE

Must be currently enrolled in an Information Technology related program at a college or university. An associate's degree in a related area is desired, combined with 1‑2 years of experience in the field or in a related area, or an equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Appropriate Microsoft certification highly desired.