BENEFITS SERVICES SPECIALIST II - 72002474

Florida; Tallahassee (FL); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Job summary

State of Florida Department of Management Services, Division of Retirement, is seeking a Benefits Services Specialist II in Tallahassee. You will handle inquiries from Florida Retirement System members by phone, chat, and email, researching complex retirement issues across databases.

The role emphasizes customer service and problem solving in a fast-paced environment. The position requires 3 years of professional experience in retirement or related fields, plus strong communication and

Qualifications

• Three years of professional experience in insurance, retirement or related fields.
• Post-secondary education may be used as an alternative for years of experience.

Responsibilities

• Provide customer service by telephone and email to members, employers, and other stakeholders.
• Research complex retirement issues across multiple databases.
• Explain estimates of retirement benefits and related programs.
• Assist with enrollment, contributions, and accessing retirement information.
• Support training for Benefit Specialists and participate in projects as assigned.

Skills

Customer service

Communication

Multitasking

Job description

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BENEFITS SERVICES SPECIALIST II - 72002474

Date: Oct 7, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884920

Agency: Management Services

Working Title: BENEFITS SERVICES SPECIALIST II - 72002474

Benefit Services Specialist II
Division of Retirement – Contact Center
State of Florida Department of Management Services
This is an on-site position located in Tallahassee, FL

The Work You Will Do :
You’ll spend the majority of your day engaging with members of the FRS, listening to their concerns and providing the best solutions. You’ll be a master problem solver! You will interact with members over the phone, in chat sessions, or via email. This role is equally challenging and rewarding. After all, you will be a go‑to resource as these deserving public sector employees transition to the most exciting phase of their life! You’ll be called on to research complex issues pertaining to retirement benefits across multiple databases; which require fluency in computer navigation and multitasking while confidently and compassionately engaging with the caller.

The Difference You Will Make

You will provide sound guidance to your fellow public sector employees as they make one of the most important and exciting decisions of their lives. You will directly contribute to our mission: We Serve Those Who Serve Florida.

How You Will Grow

When you join DMS, you will have ongoing professional development opportunities, resources, and exposure to agency initiatives that may interest and will challenge you as you progress in your career. Dozens of DMS employees started their career as a Benefits Services Specialist and have taken advantage of the career pathing opportunities available.

Training Overview

We have an engaging onboarding experience where you will learn from the most seasoned and talented team members on the floor. You will learn contact center technology and retirement laws in a classroom setting. After completing classroom training, you will move on to receive coaching and one‑on‑one learning opportunities.
Who knows, you may one day be able to train and mentor future team members as you progress and master your role!

The Benefits of Working for the State of Florida

State of Florida employees enjoy top‑tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out‑of‑pocket contributions. State employees also enjoy the option of selecting between the FRS Pension Plan and the FRS Investment Plan for retirement. As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems.
For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/

Your Specific Responsibilities

This is a professional position providing customer service to Florida Retirement System (FRS), non‑retired members, retirees, beneficiaries, employers, and other stakeholders. The incumbent must have comprehensive knowledge of applicable Florida retirement laws, rules, and Division policies. The incumbent must be able to be seated and to talk for extended periods. Specific duties and responsibilities are as follows:

• Provide customer service by telephone and email to members, employers, and other stakeholders through inbound calls, conducting callbacks from the voicemail line, calls transferred from other Benefit Specialists and division staff, and the Retirement email inbox.
• Communicate information concerning topics including:
• Estimates of retirement benefits
• Application for FRS and/or Retiree Health Insurance Subsidy benefits
• Deferred Retirement Option Program (DROP)
• Termination requirements and forms required to receive accumulated account balance under the DROP or to receive refunds of member contributions
• Benefit payments and amounts withheld from benefit payments
• Beneficiary designation
• Employer/Employee enrollments and contributions
• How to access and utilize the features of FRS Online
• Handle question regarding retirees’ 1099-Rs and Member Annual Statements
• Provide income verification letters, beneficiary change forms and other forms as requested, and update home mailing addresses for benefit recipients and terminated, non‑retired members. Transfer calls to specified individual requested by the caller. Verify if benefit payments have been cashed; request duplicate warrants for lost, stolen or mis‑delivered benefit payments; and request copies of cashed warrants. Serve on committees and hiring panels, and other division projects. Provide training for Benefit Specialists.
• Provide coaching for Benefit Specialists.
• Participate in various special projects including EY Callback distribution, working REP callbacks, leading the email team, serve as backup support desk, and participate in other Contact Center projects as assigned.
• Perform other duties as assigned

A Successful Teammate Should Have

• Knowledge of personal computer use (hardware and software) for various automated applications
• Ability to understand and apply applicable laws, rules, and Division policies relating to retirement
• Ability to work independently
• Ability to use proper phone etiquette
• Ability to work in a fast‑paced environment
• Ability to research information quickly
• Ability to provide outstanding customer service
• Ability to speak on the phone for extended periods of time
• Ability to multi‑task
• This position requires sedentary work and repetitive motion.
• Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork,

Qualifications

• Three years of professional experience in the areas of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any other combination. Post‑secondary education may be used as an alternative for years of experience on a year‑for‑year basis.

Our Organization and Mission

Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer‑oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Division of Retirement

The mission of the Division of Retirement (division) is to deliver a high‑quality, innovative, and cost‑effective retirement system. The division currently has 246 full‑time retirement staff and manages a FY 2026‑27 operating budget of $55,482,958. The division administers the Florida Retirement System (FRS) Pension Plan, currently one of the largest public state retirement systems in the US with more than 1.2 million active, retired, and terminated vested members and $212.6 billion in assets. The division pays out more than $12 billion a year in retiree benefits and maintains the service history, vesting and membership status records and collects nearly $5.9 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members.

Special Notes

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
[e-mail]
[e-mail].

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job‑related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488‑2707.

Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866‑663‑4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at (877) 562‑7287 Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.