Systems Support Analyst

Conroe Independent School District; Conroe (TX); On-site; USD 72,000 - 89,000; Full time

Job summary

Conroe Independent School District is seeking a skilled IT professional to support its Business Management Systems including PowerSchool ERP and UKG timekeeping, helping ensure accurate financial and personnel data across the district.

The role involves designing and maintaining applications, interfacing with multiple systems, and generating Cognos reports while safeguarding sensitive information and supporting the district's technology plan.

Qualifications

• Bachelor’s degree in computing or equivalent experience.
• Experience in programming, software development and system design.
• Experience with large production database systems.
• Ability to work in a customer-oriented team environment.
• Ability to safeguard sensitive information.

Responsibilities

• Support the PowerSchool ERP and UKG timekeeping interfaces.
• Provide support for applications interfacing with PowerSchool ERP.
• Plan and host meetings to disseminate district policies.
• Assist PEIMS staff with data submission to the State.
• Modify and document existing software as needed.
• Design reports using Cognos report writer.
• Develop and document applications for user needs.
• Safeguard CISD information from unauthorized access.
• Support Technology Plan implementation for CISD.
• Maintain confidentiality and perform other duties as assigned.

Skills

Programming

Software development

System design

Teamwork

Customer service

Education

Bachelor’s degree in Computing or equivalent

Tools

PowerSchool ERP

UKG

Cognos

Job description

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Responsible for support of CISD’s Business Management Systems; work as part of the information systems support team in development and maintenance of administrative, financial, human resource, and student management applications and systems through their life cycles.

DUTIES and RESPONSIBILITIES:

• Support the Business Management System (PowerSchool ERP) software working closely with the System Administrator of that system(s) ensuring maximum support to CISD Business System users in an effective and productive manner.
• Support UKG timekeeping software including the interfaces to PowerSchool ERP.
• Provide support for applications that interface with PowerSchool ERP.
• Plan for and host meetings, as necessary, to effectively disseminate information and coordinate the implementation/application of district policies as they pertain to the management of the various ISD Business Accounting Systems.
• Provide support as needed to the CISD PEIMS Manager and Financial Officer to ensure that PEIMS staff, budgetary and financial data is prepared and submitted to the State of Texas in a timely and accurate manner.
• Modify existing software of established programs when needed and as permitted by various support agreements and established policies.
• Design reports utilizing the Cognos report writer.
• Design, code, test, and document applications to support user needs.
• Provide for and maintain systems safeguarding all CISD sensitive information from unauthorized exposure; report any violations immediately upon discovery to immediate supervisor.
• Support the efforts of the Technology Department in implementing the overall Technology Plan for the Conroe Independent School district.
• Maintain confidentiality.
• Perform other duties consistent with knowledge and skills as may be assigned from time-to-time.

EXPERIENCE:

• Three (3) to five (5) years experience in programming, software development, and system design experience
• Two (2) years hands-on experience in the management of a large production database-oriented system
• Two (2) years experience working in a team and customer-oriented environment

QUALIFICATIONS:

Education/Certification:

• Bachelor’s degree in Computing field or equivalent experience

Special Knowledge/Skills:

• Financial applications experience
• Ability to analyze business requirements and determine appropriate technical response
• Ability to learn package software independently utilizing product documentation
• Prior experience working in a networked environment in an enterprise type organization
• Good organizational skills and communication skills combined with the ability to work well with others in a team-oriented environment
• Ability to work with people in a customer-oriented environment
• A demonstrated service orientation
• Experience in troubleshooting problems
• Ability to manage and safeguard sensitive information from unauthorized access

CONTACT INFORMATION:

Mental Demands/Physical Demands/Environment Factors:

• Tools/Equipment Used: Standard office equipment including personal computer and peripherals
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching
• Lifting: Occasional light lifting
• Environment: May work prolonged and irregular hours, occasional district travel
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress

SALARY:

PAY GRADE: TEC-9 - Minimum pro-rated salary - $80,528