Systems Analyst I, TECHNOLOGY

Cypress-Fairbanks ISD; Houston (TX); On-site; USD 42,952 - 52,497; Full time

Job summary

Cypress-Fairbanks ISD is seeking a qualified individual to serve as a liaison for Information Services and Applications, ensuring effective communication with third-party vendors. Candidates must possess a high school diploma and experience with PowerSchool's Student Information System and report card processing.

The role involves training customers, providing technical support, and implementing process improvements in report card processing, with a focus on achieving high customer satisfaction.

Qualifications

• Minimum of five years of experience with PowerSchool’s SIS.
• Minimum of three years’ experience with report card processing.
• Knowledge of GPA, student ranking, transcripts, and grades.

Responsibilities

• Serve as liaison between ISA and vendors to identify needs.
• Gather criteria for designing Cognos reports.
• Train customers on PowerSchool’s eSchoolPLUS.

Skills

Strong organizational skills

Communication skills

Interpersonal skills

Customer service skills

Ability to work under pressure

Collaboration skills

Education

High school graduation/GED equivalent

Tools

PowerSchool’s Student Information System (SIS)

Cognos

Teacher Access Center

Job description

Qualifications

• Proof of a high school graduation/GED equivalent.
• Minimum of five (5) years of experience with PowerSchool’s Student Information System (SIS).
• Minimum of three (3) years’ experience with report card processing and scheduling.
• Knowledge of GPA, student ranking, transcripts, and grades.
• Knowledge of Cognos and/or other report writing programs.
• Knowledge of Teacher Access Center.
• Able to teach in large group settings as well as one-on-one, using a variety of media resources.
• Able to collect, organize, and maintain accurate records.
• Strong organizational, communication, and interpersonal skills needed.
• Strong customer service skills.
• Must be self‑motivated, possess the ability to work under pressure, handle multiple tasks, and work collaboratively.

Salary

$47,725 - TC-2 (Salary Range based on experience as set by the Board of Trustees for the school year)

Essential Functions

• Serve as the CFISD liaison between Information Services and Applications (ISA) and third‑party vendors to ensure that needs are identified correctly and properly incorporated into technology solutions.
• Gather all criteria for the designing and development of Cognos reports.
• Train enterprise‑level customers on PowerSchool’s eSchoolPLUS, covering secondary scheduling, mark reporting, student report card processing, and assist with Teacher Access Center.
• Provide technical support for software related to Classlink products.
• Perform technical analyses, investigate software errors, provide in‑depth technical support, and coordinate with the vendor to find software problem resolutions.
• Implement process improvements in CFISD’s report card processing and student scheduling.
• Analyze support tickets and take proactive action to solve the issue.
• Investigate PEIMS errors in the master schedule, student schedules, and staff information.
• Continually maintain and demonstrate an attitude consistent with the goal of achieving outstanding customer service levels and customer satisfaction.
• Perform other duties as assigned.

Working Conditions

Mental Demands/Physical Demands/Environmental Factors: Repetitive hand motions; prolonged use of computer; prolonged phone use; work after hours.

Terms of Employment

244 days