People Systems Administrator

Oxford Health NHS Foundation Trust; United States; Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support via NHSP HR services

Multi-location shifts across NHS Trust

Job summary

Oxford Health NHS Foundation Trust is seeking a People Systems Administrator to support ESR self-service, E-Expenses and eRostering workflows. The role acts as an in-house service desk, handling user queries and escalation to suppliers as needed.

You’ll work remotely with occasional onsite meetings at Littlemore Mental Health Centre. This temporary post includes payroll duties and data accuracy across the Trust’s People Systems, with development opportunities and NHS Professionals benefits.

Qualifications

• Intermediate IT skills and IT literate; proficient in Microsoft Teams, Office, Excel, Outlook.
• Strong data entry skills and accuracy.
• Good general system administration skills.
• Excellent customer service skills.
• Experience with ESR, E-Expenses or payroll systems is desirable.
• Vocational Level 3 qualification or equivalent experience.

Responsibilities

• Create and maintain user accounts and passwords for ESR self-service, E-Expenses, absence management and eRostering (WFMS).
• Apply system settings, manage housekeeping, and ensure staff are rostered and paid according to contracts.
• Provide service desk support and escalate to suppliers or IT teams as needed.
• Develop a service desk SLA and respond to queries within SLA.
• Assist with payroll processing and day-to-day payroll queries.
• Ensure accuracy of centrally held data across People Systems.

Skills

IT literacy

MS Teams

MS Office

Excel

MS Outlook

Data entry

Database management

System administration

Customer service

Education

Vocational Level 3 qualification

Tools

ESR Self Service

E-Expenses

eRostering WFMS

Job description

Job Title: People Systems Administrator Location: Remote working from home - occasional onsite days for meetings at Littlemore Mental Health Centre, Sandford Road, OX4 4XN Hours: 37.5 hours per week - Monday - Friday 9.00am - 5.00pm Trust: Oxford Health NHS Foundation Trust Role type: Temporary for 3 months with possibility of becoming permanent Role details The post holder will provide support for the Trust's People Systems including the Workforce Management system, ESR, ESR Self Service and E-expenses acting as an in-house service desk, resolving user queries and escalating issues internally and to the software supplier as required. In addition to this, the individual will be required to support the development of the system and its use making recommendations for systems improvements and recommending solutions to ensure the optimal use of People systems across the Trust. The post holder will also be responsible for running the payroll process and managing day to day payroll queries. The post holder will be responsible for ensuring the accuracy of centrally held data in the systems. Duties & responsibilities

• Create and maintain user accounts and system passwords for ESR self-service, E-Expenses, the absence management system and the eRostering (WFMS) system ensuring permissions are in line with Trust policies and internal / external audit requirements, providing support to end users as required. Maintain and manage general system housekeeping of the People Systems. Apply and monitor eRostering (WFMS) system settings (i.e. shifts, rules, patterns and roster templates) to ensure that staff are rostered and paid effectively and according to their contracts and Trust policies and procedures. Manage the E-Expenses system ensuring settings are correct and staff personal details and vehicles are accurate. Provide service desk support to all users of People Systems Work with the People System Manager and eRostering (WFMS) Project Manager and Consultant to ensure the People Systems Service desk meets the needs of the organisation.
• Work with the People Systems Manager to develop a service desk SLA. Respond to all queries in a timely fashion in line with the SLA. Translate highly complex technical information into a language which can be easily understood by staff using the eRostering (WFMS). Escalate issues as required to the supplier, IT and People Service teams providing detailed storyboards if required. Liaise with the supplier and Trust's IT department to minimise system downtime. This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience. You'll learn the following whilst working at the trust: 1. An in depth understanding of the roles and responsibilities involved in working within the NHS 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times 3. A sense of teamwork, gained through
  working alongside and supporting colleagues from all levels, within the organisation.
• You'll have the following skills/experience: Intermediate level of IT skills and IT literate and proficient in the use of Microsoft (MS Teams, MS Office, Excel, MS Outlook.) Strong data entry skills Excellent IT skills including database management Good general system administration skills Excellent customer service skills
• As a member of NHS Professionals, you have fantastic benefits: Competitive pay rates- work this week, get paid next week Essential support when you need it- 24/7 365 days- call us anytime Multi locational- work across neighbouring Trusts Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements Training and development opportunities- Keep up with the essentials and more Build holiday allowance for every shift you work- your work life balance is important to us Stakeholder pension scheme available- a flexible future for you and yours.
• Who are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
• As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

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