Systems Supervisor

fis; United States; On-site; USD 130,000 - 165,000; Full time

Job summary

FIS is seeking a Manager, Systems Administration to lead a team responsible for the reliability, performance, security, and scalability of enterprise infrastructure environments that support critical fintech services. The role emphasizes leadership, governance, and operational excellence alongside technical guidance.

The successful candidate will drive modernization, collaborate with security and engineering teams, and develop the team to deliver stable, high-quality IT services for clients and

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience leading systems administration, infrastructure operations, or platform support teams.
• Strong understanding of enterprise OS, server infra, virtualization, cloud and monitoring.
• Experience with automation and scripting (PowerShell/Python/Bash).

Responsibilities

• Lead, mentor, and develop systems administration professionals.
• Manage performance, coaching, career development, and workforce planning for the team.
• Oversee availability, performance, security, and reliability of critical systems.
• Administer Windows, Linux, virtualization, cloud and hybrid environments.
• Establish service standards and performance metrics aligned to priorities.
• Drive modernization, automation, and optimization to reduce risk.
• Partner with cybersecurity to implement controls and patching.
• Lead incident management, root cause analysis, and service restoration.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

PowerShell

Python

Bash

Job description

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Role

As a Manager, Systems Administration, you will lead a team responsible for the reliability, performance, security, and scalability of enterprise infrastructure environments that support critical business operations and fintech services. You will oversee system administration practices, operational excellence initiatives, and infrastructure modernization efforts across server, cloud, virtualization, and platform technologies. You will partner closely with technology, security, engineering, business stakeholders, and client leaders to deliver stable and resilient technology services.

This role is focused on leadership, operational excellence, client engagement, team development, and service delivery rather than day-to-day technical administration. While a strong technical foundation is required, success in this position is driven by leadership, stakeholder management, operational outcomes, and team performance.

The successful candidate will leverage prior technical experience to provide guidance, coaching, and informed decision-making across the technologies supported by the team while leading day-to-day operational activities. Success in this role is measured through system availability, security compliance, service quality, operational efficiency, stakeholder satisfaction, and team development.

What You Will Be Doing

• Lead, mentor, and develop systems administration professionals while fostering a culture of accountability and continuous improvement.
• Manage employee performance, coaching, career development, succession planning, hiring, and workforce planning activities for the team
• Manage enterprise infrastructure operations to ensure availability, performance, security, and reliability of critical systems.
• Oversee administration of Windows, Linux, virtualized, cloud, and hybrid infrastructure environments.
• Establish operational objectives, service standards, and performance metrics aligned to business priorities.
• Drive infrastructure modernization, automation, and optimization initiatives to improve efficiency and reduce operational risk.
• Partner with cybersecurity teams to implement and maintain security controls, patch management, and compliance requirements.
• Lead incident management, root cause analysis, problem resolution, and service restoration activities.
• Manage capacity planning, system lifecycle management, backup strategies, and disaster recovery readiness.
• Collaborate with cross-functional technology teams to support application delivery, platform integration, and infrastructure projects.
• Develop and maintain operational processes, technical standards, documentation, and governance practices.
• Act as the technical quarterback for all Managed IT services supporting the client.
• Serve as the technical trusted advisor.
• Coordinate across engineering, operations, cloud, security, and support teams to meet client needs.
• Lead service delivery efforts and bring together the right teams to resolve issues and drive outcomes.
• Manage and guide direct team members when applicable.
• Build strong relationships with client stakeholders through regular meetings.
• Partner with account management team for future business needs, projects, and technology roadmaps with clients
• Help ensure FIS services evolve to keep pace with client expectations.
• Identify risks, gaps, and opportunities for service improvement.
• Support escalations and coordinate resolution of critical issues.
• Lead regular service reviews and continuous improvement initiatives.
• Partner with Account Management to align service delivery with client goals.
• Promote collaboration, accountability, and a proactive client experience across all supporting teams.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
• Experience leading systems administration, infrastructure operations, or platform support teams.
• Strong understanding of enterprise operating systems, server infrastructure, virtualization platforms, cloud technologies, and infrastructure operations gained through prior hands‑on experience, with the ability to provide technical leadership and informed guidance across supported technologies.
• Experience managing infrastructure performance, availability, capacity, and operational service delivery.
• Knowledge of networking fundamentals, identity and access management, security controls, and infrastructure monitoring.
• Experience with automation and scripting technologies such as PowerShell, Python, Bash, or similar tools.
• Strong problem‑solving, analytical, communication, stakeholder management, and decisio