Systems Specialists

Banner Health Corporate; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Banner Health is recruiting for a Systems Specialist to provide system support to departmental application users, troubleshoot issues, and create training materials. The role emphasizes collaboration with IT and vendors to ensure reliable operation of clinical IT software within Banner Health's Purchasing-Bio-med environment.

The candidate should have a bachelor’s degree in a related field and 1–2 years of experience with systems or as a super-user, plus strong communication and organizational

Qualifications

• Bachelor's degree in a related business discipline or computer science.
• 1–2 years of experience with systems or as a super-user in a similar department environment.
• Strong working knowledge of word processing, spreadsheets and/or database applications.

Responsibilities

• Maintains optimal operation of departmental application in partnership with IT or external software vendor, as appropriate.
• Provides support for application users, including troubleshooting and training of staff.
• Builds, maintains and prepares documentation and training materials.
• Performs some analysis of data and may create moderately complex reports.
• In some roles, may supervise staff.
• Works within guidelines and participates in policy changes across departments.

Skills

Communication skills

Organizational skills

Training

Education

Bachelor's degree in related field or computer science

Tools

Word processing

Spreadsheet

Database applications

Job description

Primary City/State: Phoenix, Arizona Department Name: Purchasing-Bio-med Work Shift: Day Job Category: Information Technology Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek’s list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. There is no better time to be in healthcare IT. As a Systems Specialists, you will be part of the Technology Management team providing implementation, service, and support for all Banner Health medical equipment. Banner IT was awarded Insider Pro and Computerworld's 100 Best Places to Work in IT for 2020! The team has also received the 2019 Biomedical Instrumentation and Technology/AAMI Bright Idea finalist award for their innovation and empowering organizational structure. In addition, the commercial business ENTECH, provides project management, on-site technology management, equipment planning and assessment for imaging and non-imaging clinical technology. Dedicated to Banner Health’s mission to make health care easier, so life can be better, the Information Technology division is focused on diversity, employee engagement and development, driving innovation, providing legendary service, and delivering successful results, all in a culture of trust and respect.

In your role as a Banner Health Systems Specialists, you will work in a fast-paced, and rewarding environment with state-of-the-art technology that directly impacts the patient experience. We provide a robust orientation program to set you up for success. Opportunities for employee development include project and time management, temperament training, leadership academy topics, and vendor-provided technical training. Teamwork is key in this department and you will be empowered to utilize resources and collaborate to ensure consistent service delivery. Some travel may be required depending on the facilities you support. Future career growth includes opportunities in medical imaging, planning, security, integration and quality areas. In addition, tuition reimbursement and tuition discounts are available for continuing education costs. To be considered for this opportunity, candidates must currently reside in Arizona. Applicants residing outside of Arizona will not be considered. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position provides system support to departmental application users, troubleshoots system issues and generally ensures the assigned software is able to be used as intended. This may include tasks such as creating functional documentation, reports, training materials and provide training to staff within their area of expertise.

CORE FUNCTIONS

• Maintains optimal operation of departmental application in partnership with IT or external software vendor, as appropriate. This may include implementation, testing and/or functional design. This may also include system administration tasks such as application security.
• Provides support for application users. This would include troubleshooting for problem scenarios and escalation, as needed, to other internal or external resources to ensure successful resolution. This may also include training of application users.
• Builds, maintains and prepares documentation and training materials. This may include participating in policy discussions regarding application usage to maintain data integrity and/or standardized processes.
• Performs some analysis of data and may create moderately complex reports.
• In some roles, this position may supervise staff.
• This position generally works within guidelines and policies, but participates and provides input on policy changes within a department or similar departments across the region or company. Incumbent performs essential functions with limited supervision.

MINIMUM QUALIFICATIONS

• Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.
• A level of experience as would typically be obtained in 1 to 2 years working with systems or as a functional "super-user" of an application in a similar department environment is required.
• Strong working knowledge of typical word processing, spreadsheet and/or database applications is required.
• Good organizational skills, as well as good oral and written communication and human relation skills are required.

PREFERRED QUALIFICATIONS

• Experience with systems implementation and project management.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment.

Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy

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