Senior Health Plan Educator

Banner Health; Phoenix (AZ); On-site; USD 39,000 - 55,000; Full time

Job summary

Banner Health is seeking an experienced Training Designer to develop and deliver internal and external training programs for the Banner Plan Network department. This hybrid role combines strategic curriculum design with a mix of remote work and essential on‑site facilitation, with regular travel across Arizona.

The role requires a Bachelor’s degree in a related field and at least 4 years of healthcare training experience, including proficiency with Storyline and Captivate.

Qualifications

• Bachelor’s degree in Healthcare Administration, Instructional Design, Social Work, Psychology, Education, or related field.
• 4+ years of specialized training experience in healthcare or ed‑tech, with at least 2+ years in healthcare/clinical setting.
• One certification in evidence‑based practices (e.g., Trauma‑Informed Care, Grief & Loss, Cultural Competency & Diversity, Crisis De‑escalation, Motivational Interviewing, ASIST/SafeTalk, QPR).
• Ability to translate complex ideas into clear educational content using adult learning theory and instructional design principles.
• Strong interpersonal and presentation skills with diverse audiences.
• Experience translating regulations, clinical procedures, and software systems into training content.

Responsibilities

• Health Plan Curriculum Design: Design and develop training programs meeting regulatory compliance, member safety guidelines, and clinical standards.
• Cross‑Functional Collaboration: Work with health plan leadership, clinicians, and SMEs to create engaging learning paths.
• Assess training needs with department leaders and performance data.
• Maintain and update training curriculum for policy and regulatory changes.
• Program Evaluation: establish metrics and feedback to measure effectiveness.
• Coordinate schedules, track certifications, monitor budgets.
• On‑Site Facilitation across Arizona and conduct practical workshops.

Skills

Curriculum design

Instructional design

Adult learning

Presentation skills

Stakeholder collaboration

Education

Bachelor’s degree

Tools

Articulate Storyline

Adobe Captivate

Learning Management System

Job description

Department Name: Community Engagement Work Shift: Day Job Category: General Operations Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. Grounded in empathy and driven by evidence-based practices, our programs go beyond information delivery they foster connection, reflection, and real-world application. We believe that lasting transformation begins with understanding, and our goal is to equip every participant with the skills and mindset to create positive change in their work and communities.With a focus on quality, relevance, and inclusion, our training team is committed to excellence in every aspect of training and empowering individuals, strengthening teams, and advancing a culture of learning and compassion.

This position is based in Arizona only Monday through Friday either 8am - 5pm or 7:30am - 4:30pm. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.

POSITION SUMMARY

This position will design, develop, and deliver internal and external training programs for Banner Plan Network department. This hybrid role combines strategic curriculum design with a mix of remote work and essential on-site facilitation. The position will require travel regularly across Arizona locations to deliver high-impact training that ensures compliance, enhances member care, builds empathy, and supports healthcare operations. This position ensures that staff members and contracted providers are equipped with the knowledge and skills necessary to effectively support health plan members and maintain compliance with regulatory requirements.

CORE FUNCTIONS

1. Health Plan Curriculum Design: Leads the design and development of innovative training programs, ensuring materials meet health plan regulatory compliance, member safety guidelines, and clinical standards.
2. Cross-Functional Collaboration: Partners with health plan leadership, clinical educators, and Subject Matter Experts (SMEs like doctors, nurses, or health plan specialists) to translate clinical protocols into clear learning pathways to align training with organizational goals.
3. Assess training needs through collaboration with department leaders and performance data analysis.
4. Maintains and updates training curriculum to reflect policy changes and regulatory updates.
5. Program Evaluation: Establish metrics and feedback loops to measure training effectiveness on staff performance and member care outcomes through assessments, surveys, and performance metrics.
6. Coordinates training schedules, tracks employee certifications, and monitors training budgets.
7. On‑Site Facilitation & in‑person assessments: Travels across Arizona locations to deliver high-impact, in‑person training, launch new evidence‑based curriculum, and/or conduct practical application workshops.
8. Supports Banner Plan Networks continuous improvement initiatives to staff development related to AHCCCS contract requirements and request for proposals (RFPs).

MINIMUM QUALIFICATIONS

• Requires knowledge, skills, and abilities as typically obtained through the completion of a Bachelor’s degree in Healthcare Administration, Instructional Design, Social Work, Psychology, Education, or a related field.
• Requires 4+ years of specialized training experience and curriculum development experience in healthcare or ed‑tech, or related field, with at least 2+ years specifically within a healthcare, or clinical setting.
• One certification in any of the following evidence‑based practices: Trauma‑Informed Care, Grief & Loss, Cultural Competency & Diversity, Crisis De‑escalation, Motivational Interviewing, ASIST 12 or SafeTalk, Suicide Intervention (QPR) etc.
• Ability to translate complex ideas into clear, engaging, and effective educational content in curriculum development and instructional design.
• Strong interpersonal and presentation skills to connect with diverse audiences.
• Excellent presentation and facilitation skills, experience with adult learning principles, and training delivery methods.
• Translates healthcare regulations, clinical procedures, and software systems with expertise and knowledge in adult learning theories and hands‑on experience.
• Proficiency with industry‑standard authoring tools and Learning Management Systems (e.g., Articulate Storyline, Adobe Captivate).
• Ability to travel to and/or from facilities and other off‑site locations.

PREFERRED QUALIFICATIONS

• Master’s degree preferred.
• Experience serving as a subject‑matter expert (SME) within a healthcare, managed care, insurance, or regulatory environment.
• Experience with instructional design, adult learning methodologies, eLearning platforms, webinar facilitation, and multimedia presentation development.
• Advanced proficiency in Microsoft Office (PowerPoint), virtual training platforms, and multimedia content creation tools.
• Additional related education and/or experience preferred.

Estimated Pay Range

Estimated Pay Range: $26.82 - $40.22 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

EEO Statement

EEO Statement: EEO/Disabled/Veterans Our organization supports a drug‑free work environment.

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