Systems Specialists

bannerhealth; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Tuition discounts

Total Rewards program

Job summary

Banner Health in Phoenix, AZ is seeking a Systems Specialist to provide system support for departmental applications, troubleshoot issues, and develop user documentation and training materials. The role emphasizes collaboration with IT and vendors to ensure reliable operation and data integrity.

Required are a bachelor's degree in a related field and 1–2 years experience with information systems or as a super-user. Some travel to facilities may be involved.

Qualifications

• Bachelor's degree in a related business discipline or computer science is required.
• 1–2 years of experience working with systems or as a super-user of an application is typical.

Responsibilities

• Maintains and supports departmental application environments in partnership with IT or vendors.
• Troubleshoots application issues and escalates as needed to ensure resolution.
• Builds and maintains user documentation and training materials.
• Creates moderately complex reports from data.
• May supervise staff in some roles.
• Operates with limited supervision and follows department policies.

Skills

Troubleshooting

Documentation

Training

Report generation

System support

Education

Bachelor's degree in related field or Computer Science

Job description

Primary City/State: Phoenix, Arizona

Department Name: Purchasing-Bio-med

Work Shift: Day

Job Category: Information Technology

Banner Health was named to Fortune's Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We're proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

There is no better time to be in healthcare IT. As a Systems Specialists, you will be part of the Technology Management team providing implementation, service, and support for all Banner Health medical equipment. Banner IT was awarded Insider Pro and Computerworld's 100 Best Places to Work in IT for 2020! The team has also received the 2019 Biomedical Instrumentation and Technology/AAMI Bright Idea finalist award for their innovation and empowering organizational structure. In addition, the commercial business ENTECH, provides project management, on-site technology management, equipment planning and assessment for imaging and non-imaging clinical technology. Dedicated to Banner Health's mission to make health care easier, so life can be better, the Information Technology division is focused on diversity, employee engagement and development, driving innovation, providing legendary service, and delivering successful results, all in a culture of trust and respect.

In your role as a Banner Health Systems Specialists, you will work in a fast-paced, and rewarding environment with state-of-the-art technology that directly impacts the patient experience. We provide a robust orientation program to set you up for success. Opportunities for employee development include project and time management, temperament training, leadership academy topics, and vendor-provided technical training. Teamwork is key in this department and you will be empowered to utilize resources and collaborate to ensure consistent service delivery. Some travel may be required depending on the facilities you support. Future career growth includes opportunities in medical imaging, planning, security, integration and quality areas. In addition, tuition reimbursement and tuition discounts are available for continuing education costs. To be considered for this opportunity, candidates must currently reside in Arizona. Applicants residing outside of Arizona will not be considered.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position provides system support to departmental application users, troubleshoots system issues and generally ensures the assigned software is able to be used as intended. This may include tasks such as creating functional documentation, reports, training materials and provide training to staff within their area of expertise.

CORE FUNCTIONS

1. Maintains optimal operation of departmental application in partnership with IT or external software vendor, as appropriate. This may include implementation, testing and/or functional design. This may also include system administration tasks such as application security.
2. Provides support for application users. This would include troubleshooting for problem scenarios and escalation, as needed, to other internal or external resources to ensure successful resolution. This may also include training of application users.
3. Builds, maintains and prepares documentation and training materials. This may include participating in policy discussions regarding application usage to maintain data integrity and/or standardized processes.
4. Performs some analysis of data and may create moderately complex reports.
5. In some roles, this position may supervise staff.
6. This position generally works within guidelines and policies, but participates and provides input on policy changes within a department or similar departments across the region or company. Incumbent performs essential functions with limited supervision.

MINIMUM QUALIFICATIONS

Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.

A level of experience as would typically be obtained in 1 to 2 years working with systems or as a functional "super-user" of an applic