Systems Specialist - Active TS/SCI w/Poly

General Dynamics Information Technology, Inc.; Annapolis (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K match

Health benefits

Career growth opportunities

Certifications supported

Cutting-edge technology learning

Job summary

General Dynamics Information Technology, Inc. seeks a Systems Specialist to maintain and improve IT systems and infrastructure. On-site in Annapolis Junction, MD, you will administer servers, troubleshoot issues, and implement changes across OS, applications, and networks.

You will collaborate with help desk and engineering teams, ensuring security, compliance, and optimal performance. TS/SCI w/Poly clearance, CompTIA Security+ preferred, and 8+ years of experience are expected; shift is

Qualifications

• AA/AS required.
• 8+ years of IT systems experience.
• Experience with Windows and/or Linux server administration.
• Active Directory, GPO, and identity/access management experience.
• Experience with virtualization platforms and/or cloud services.
• Strong troubleshooting across OS, apps, and networking.
• Knowledge of backup/restore solutions and disaster recovery concepts.
• Understanding security best practices and patch management.

Responsibilities

• System Administration & Maintenance: Monitor, manage, and maintain servers, OS, and key apps; apply patches; perform health checks; capacity planning.
• User Support & Troubleshooting: Provide advanced technical support for escalated issues; diagnose and resolve system, app, and network problems; manage user access.
• Implementation & Configuration: Install, configure, and deploy new systems/apps; assist in upgrades and migrations; document configurations.
• Security & Compliance: Ensure security controls, participate in audits and remediation.
• Monitoring & Reporting: Use monitoring tools to track performance; respond to incidents; prepare system health reports.
• Collaboration & Process Improvement: Work with IT teams on cross-functional projects; refine IT processes and documentation.

Skills

Windows/Linux server admin

Active Directory & GPO

Virtualization & Cloud

Troubleshooting

Backup & DR

Security best practices

Patch management

Scripting (PowerShell/Bash/Python)

Monitoring tools

ITIL ticketing (ServiceNow/Jira/Remedy

Education

AA/AS

Tools

VMware/Hyper-V

Cloud services (Azure/AWS/M365)

Storage & DNS/DHCP

Monitoring tools (SolarWinds/Nagios/PRTG/Splunk)

Ticketing systems (ServiceNow/Jira/Remedy/Zendesk)

Job description

The Systems Specialist is responsible for supporting, maintaining, and improving the organization’s IT systems and infrastructure. This role focuses on system administration, troubleshooting, and user support, ensuring that servers, applications, and related technologies are secure, stable, and performing optimally. The Systems Specialist works closely with help desk staff, engineers, and business stakeholders to resolve issues, implement changes, and support ongoing projects.

Key Responsibilities

• System Administration & Maintenance
  • Monitor, manage, and maintain servers, operating systems, and key applications.
  • Apply patches, updates, and configuration changes to systems in accordance with change management procedures.
  • Perform routine system health checks, capacity planning, and performance tuning.
• User Support & Troubleshooting
  • Provide advanced technical support for escalated issues from help desk/Tier 1 teams.
  • Diagnose and resolve system, application, and network-related problems.
  • Assist with user account management, permissions, and access controls.
• Implementation & Configuration
  • Install, configure, and deploy new systems, applications, and tools.
  • Assist in system upgrades, migrations, and integrations.
  • Document system configurations, procedures, and standards.
• Security & Compliance
  • Ensure systems adhere to security best practices and organizational policies.
  • Help implement and monitor security controls such as antivirus, endpoint protection, firewalls, and access management.
  • Participate in audits, risk assessments, and remediation activities.
• Monitoring & Reporting
  • Use monitoring tools to track system performance, availability, and capacity.
  • Respond to alerts, incidents, and outages, performing root cause analysis and corrective actions.
  • Prepare reports on system health, incidents, and improvements for management.
• Collaboration & Process Improvement
  • Collaborate with IT teams (network, security, applications, help desk) on cross-functional initiatives and projects.
  • Contribute to the development and refinement of IT processes, standards, and documentation.
  • Provide input on technology selection and system architecture improvements.

WHAT YOU’LL NEED TO SUCCEED:

• EDUCATION: AA/AS
• Required Experience: 8+ years of experience
• Required Technical Skills:
  • Experience with Windows and/or Linux server administration.
  • Familiarity with Active Directory, group policies, and identity/access management.
  • Experience with virtualization platforms (e.g., VMware, Hyper-V) and/or cloud services (e.g., Azure, AWS, M365).
  • Strong troubleshooting skills across OS, applications, and basic networking.
  • Knowledge of backup/restore solutions and disaster recovery concepts.
  • Understanding security best practices and patch management.
• Preferred Skills:
• Experience with scripting/automation (PowerShell, Bash, Python).
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, Splunk).
• Hands-on work with storage systems, DNS/DHCP, and other core infrastructure services.
• Exposure to ITIL practices and ticketing systems (ServiceNow, Remedy, Jira, Zendesk).
• Key Competencies:
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service orientation.
  • Ability to manage multiple tasks and prioritize effectively.
  • Collaborative mindset and willingness to support both technical and non-technical stakeholders.
• Security Clearance Level: TS/SCI w/Poly
• Location: On-Site in Annapolis Junction, MD
• Certification Required: Comp TIA Security+ - CompTIA
• US Citizenship Required
• Shift: Monday - Friday 2pm - 10pm

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

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