Systems Specialist - Active TS/SCI w/Poly

General Dynamics - IT

Annapolis (MD)

On-site

USD 110,000 - 150,000

Full time

14 days+

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Benefits offered by this job

401K with company match

Health and wellness packages

Career growth opportunities

Paid education and certifications

Job summary

General Dynamics - IT is seeking a Systems Specialist to support, maintain, and improve IT systems and infrastructure. You will focus on system administration, troubleshooting, and user support, ensuring servers, applications, and related technologies are secure and performing optimally.

You will work closely with help desk, engineers, and stakeholders to resolve issues, implement changes, and support ongoing projects, with a Monday-Friday shift, on-site in Annapolis Junction, MD. U.S.

Qualifications

AA/AS degree required in a relevant field.
8+ years of experience in IT systems administration.
Experience with Windows and Linux server administration.
Familiarity with Active Directory and identity/access management.
Experience with virtualization (VMware/Hyper-V) and cloud services (Azure/AWS/M365).
Strong Troubleshooting across OS, apps, and basic networking.
Knowledge of backup/restore and disaster recovery concepts.
Understanding security best practices and patch management.

Responsibilities

Monitor, manage, and maintain servers, OS, and key applications.
Apply patches and configuration changes per change management.
Perform routine health checks, capacity planning, and performance tuning.
Provide advanced technical support for escalated issues.
Diagnose and resolve system, application, and network problems.
Assist with user account management, permissions, and access controls.
Install, configure, and deploy new systems, applications, and tools.
Assist in system upgrades, migrations, and integrations.
Document system configurations, procedures, and standards.
Ensure systems adhere to security policies and controls.
Respond to alerts and outages with root-cause analysis.
Prepare reports on system health and improvements.

Skills

Windows Server

Linux Server

Active Directory

VMware/Hyper-V

Azure/AWS/M365

Troubleshooting

Patch Management

PowerShell

Security Best Practices

Education

AA/AS

Tools

ServiceNow

Remedy

Jira

Zendesk

SolarWinds

Nagios

PRTG

Splunk

DNS/DHCP

Job description

The Systems Specialist is responsible for supporting, maintaining, and improving the organization’s IT systems and infrastructure. This role focuses on system administration, troubleshooting, and user support, ensuring that servers, applications, and related technologies are secure, stable, and performing optimally. The Systems Specialist works closely with help desk staff, engineers, and business stakeholders to resolve issues, implement changes, and support ongoing projects.

Key Responsibilities

System Administration & Maintenance
- Monitor, manage, and maintain servers, operating systems, and key applications.
- Apply patches, updates, and configuration changes to systems in accordance with change management procedures.
- Perform routine system health checks, capacity planning, and performance tuning.
User Support & Troubleshooting
- Provide advanced technical support for escalated issues from help desk/Tier 1 teams.
- Diagnose and resolve system, application, and network-related problems.
- Assist with user account management, permissions, and access controls.
Implementation & Configuration
- Install, configure, and deploy new systems, applications, and tools.
- Assist in system upgrades, migrations, and integrations.
- Document system configurations, procedures, and standards.
Security & Compliance
- Ensure systems adhere to security best practices and organizational policies.
- Help implement and monitor security controls such as antivirus, endpoint protection, firewalls, and access management.
- Participate in audits, risk assessments, and remediation activities.
Monitoring & Reporting
- Use monitoring tools to track system performance, availability, and capacity.
- Respond to alerts, incidents, and outages, performing root cause analysis and corrective actions.
- Prepare reports on system health, incidents, and improvements for management.
Collaboration & Process Improvement
- Collaborate with IT teams (network, security, applications, help desk) on cross-functional initiatives and projects.
- Contribute to the development and refinement of IT processes, standards, and documentation.
- Provide input on technology selection and system architecture improvements.

WHAT YOU'LL NEED TO SUCCEED:

EDUCATION: AA/AS
Required Experience: 8+ years of experience
Required Technical Skills:
- Experience with Windows and/or Linux server administration.
- Familiarity with Active Directory, group policies, and identity/access management.
- Experience with virtualization platforms (e.g., VMware, Hyper-V) and/or cloud services (e.g., Azure, AWS, M365).
- Strong troubleshooting skills across OS, applications, and basic networking.
- Knowledge of backup/restore solutions and disaster recovery concepts.
- Understanding security best practices and patch management.
Preferred Skills:
- Experience with scripting/automation (PowerShell, Bash, Python).
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, Splunk).
- Hands-on work with storage systems, DNS/DHCP, and other core infrastructure services.
- Exposure to ITIL practices and ticketing systems (ServiceNow, Remedy, Jira, Zendesk).
Key Competencies:
- Strong analytical and problem-solving skills.
- Excellent communication and customer service orientation.
- Ability to manage multiple tasks and prioritize effectively.
- Collaborative mindset and willingness to support both technical and non-technical stakeholders.
Security Clearance Level: TS/SCI w/Poly
Location: On-Site in Annapolis Junction, MD
Certification Required: Comp TIA Security+ - CompTIA
US Citizenship Required
Shift: Monday - Friday 11am - 7pm