Systems & Software Analyst II

Duquesne Light Corporation; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company in electric energy seeks a Systems & Software Analyst II to enhance system performance and support technical strategy. The role requires collaboration across teams and documentation of best practices to ensure effective functionality of systems. Candidates should hold a bachelor's degree in computer science and have relevant experience in troubleshooting and software solutions.

Qualifications

• Requires bachelor's degree and 2 years of related experience.
• Knowledge of commercial RDBMS and programming languages like Python or C# is preferred.
• Experience in both agile and waterfall software delivery environments is beneficial.

Responsibilities

• Troubleshoot system issues and document resolutions.
• Influence technical product strategy and work with teams to deliver solutions.
• Develop system documentation and training materials.

Skills

Troubleshooting

Documentation

Collaboration

Education

Bachelor’s degree in computer science or related field

Tools

ArcGIS

Oracle

MS SQL Server

Job description

Career Opportunities: Systems & Software Analyst - GIS (19353)

Requisition ID19353-Posted -Duquesne Light Company-Information Technology-Woods Run - 2825 New Beaver Ave. ,Pittsburgh, PA 15233-NonUnion-Full-time

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

TheSystems and Software Analyst IIis responsible for collaboration within – product and project teams by analyzing business and technical opportunities and challenges in order to define and execute effective system configuration, integration, implementation, and support.

Responsibilities:

The responsibilities of this role may vary based on business needs, but typically include the following:

• Troubleshoot system-related issues and ensure timely resolutions; documenting triage efforts, steps to resolve, and closing tickets in a timely manner
• Influence technical product strategy, direction, and goals by understanding business/technical context and working with product and project teams to translate those into technical solutions
• Build and support relationships with key users and leadership, as well as suppliers, working within the team to establish and maintain an understanding of the specific product lifecycle and system and process dependencies
• Achieve technology, business and project goals through collaboration within the team and across teams to determine what needs to be done, why, how, and by when
• Ensure platforms, systems and technical documentation are available to meet business needs (incl. on-call support rotation participation) and leverage lessons learned by applying them to our products and ways of working
• In partnership with business units, assess system and software performance, identifying key areas for improvement and documenting those items into a backlog for review and prioritization
• Develop system documentation, workflows, and training materials as appropriate
• Stay up-to-date with emerging technologies and best practices, including attending conferences when required / recommended
• Assist in testing and quality assurance to ensure reliable system functionality
• Support database management, integration efforts, and application configurations

Education/Experience Requirements:

• Bachelor’s degree in computer science, graphic information systems, or related fields (equivalent experience/certifications/degrees will be taken into consideration)
• Two (2) years’ related experience

Preferred Experience/Skillset:

• Providing detailed design, development, documentation, implementation, and training of new GIS/Operations-related programs and maintenance of existing programs on client/server systems and personal computers.
• Coordinating with business technology teams to deliver on-time requirements and applications
• Development, deployment, administration, and tuning web services and related web applications to be consumed by both internal and external clients.
• Adopting new GIS technologies through third party training or individual research, both proprietary and open source. Advocate for enterprise GIS solutions.
• Providing system performance tuning, troubleshooting, backup & recovery, upgrades & service packs. Manage other duties and projects as required.
• Knowledge & experience of at least one commercial RDBMS, including but not limited to Oracle/MS SQL Server.
• Experience with one or more programming languages (Python, C#, Java, Visual Basic, Arcade, etc.).
• Experience with ArcObjects, ArcSDE, ArcIMS, and ArcGIS Server.
• Experience with ArcGIS Enterprise preferably 10.9.1 or higher.
• Experience working in traditional (waterfall) and agile software delivery environments.

#LI-HYBRID

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [e-mail] and describe the specific accommodation requested for a disability-related limitation.