Systems Software Analyst I
Contra Costa County
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Job summary
Contra Costa County is seeking a Systems Software Analyst I to design, implement, and maintain operating systems software on multi-user systems and to support cloud-hosted deployments. The role involves identity management, on-prem Active Directory integrations, and end-user support.
Applicants should have a bachelor’s degree with CS coursework and relevant programming experience, with substitution options for higher level language exposure.
Qualifications
- Bachelor's degree with 30 semester hours in computer science, information processing, or a closely related field.
- One year full-time experience designing, implementing, and maintaining operating systems software on complex multi-user systems and two years programming in a higher level language.
- Three years of programming experience may substitute for education on a year-for-year basis, up to two years.
- Desirable: experience supporting hybrid cloud environments and certifications for cloud/platform technologies.
Responsibilities
- Developing software development practices with cloud service deployments.
- Producing and managing documentation for processes.
- Administration of cloud-hosted software solutions and integrations.
- Administration of Identity management solutions, on-prem Active Directory, and integrations.
- Supporting end users with application issues.
- Project tracking using Agile/Scrum methodologies.
- Administration of endpoint management and MDM solutions.
Skills
Education
Tools
Job description
Contra Costa is one of the few counties in the nation to offer a full spectrum of health-related services that cover health at every level: the individual, the family, and the community. In addition to the Contra Costa Regional Medical Center and various Health Clinics, the Health Services department is composed of several other divisions, including Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Homeless Housing and Health, and Public Health. As a public health system, we are dedicated to improving the health and wellness of all residents in our communities.
- Is articulate, both verbally and in writing, communicates clearly and professionally with staff, providers, and the vendor community and works well in a team.
- Excels at troubleshooting and shows initiative and follow-through.
- Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.
- Acknowledges and respects cultural and linguistic differences of diverse populations.
- Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.
- Shows initiative, follow-through, and excels at troubleshooting.
- Has the ability to learn new applications and systems on the job as required.
- Developing software development practices with our cloud service deployments.
- Producing and managing documentation for our processes.
- Administration of cloud-hosted software solutions and integrations.
- Administration of Identity management solutions, on-prem Active Directory, and integrations.
- Supporting end users with application issues.
- Project tracking using Agile/Scrum methodologies.
- Administration of endpoint management and MDM solutions.
- Your work will impact the lives, health, and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
- The team you would work with is full of people who are passionate about their jobs.
- Professional development funds are available for each employee.
- Offices are in the central part of the County.
- Generous benefits package.
- Adapting to the frequency and timeliness of the regulatory changes.
- Staff must adapt to new and ever-changing technology.
- You may have to work under pressure and need to deliver products in tight timeframes.
- After-hours work might be required during system upgrades or outages.
- Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
- Critical Thinking: Analytically and logically evaluating information, propositions, and claims
- Decision Making: Choosing optimal courses of action in a timely manner
- Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
- Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
- Professional & Technical Expertise: Applying technical subject matter to the job
- Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
- Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
- Customer Focus: Attending to the needs and expectations of customers
- Teamwork: Collaborating with others to achieve shared goals
- Business Process Analysis: Defining, assessing, and improving operational processes and workflow
Education: Possession of a bachelor's degree from an accredited college or university which included completion of 30 semester hours in computer science, information processing, or a closely related field.
Experience: One (1) year full-time, or its equivalent, experience in the design, implementation, and maintenance of operating systems software on complex multi-user systems AND two (2) years full-time or its equivalent programming experience on multi-user systems. At least one (1) year of the applications programming must have been in a higher level applications language (e.g., COBOL, C, or C++);
OR three (3) years full-time or its equivalent experience performing applications programming on multiple user systems which included two (2) years programming in a higher level applications language.
Substitution for Education: Additional applications programming experience in a higher level applications language or systems software experience of the type noted above may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. No substitution is allowed for the required 30 semester hours in computer science, information processing, or a closely related field.
- Experience supporting hybrid cloud environments.
- Vendor certifications for cloud and platform-related technologies.
- Experience deploying and supporting technologies like Microsoft 365, Jira, PagerDuty, VMware.
- Experience with Identity management solutions and product integrations.
- Software development pipelines, and associated tooling like Git, Ansible, Postman, Terraform, etc.
- Experience leveraging API integrations between platforms.
- Experience with endpoint management solutions like Intune and SCCM.
- Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
- Training and Experience Evaluation: Candidates who possess the minimum qualifications will be assessed with a Training and Experience Evaluation. Questions are included on the application as a part of the Supplemental Questionnaire. (Weight 100%)
- Departmental Hiring Interview: TBD
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us.
For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
Contra Costa County is committed to providing equal access and opportunity to qualified individuals with disabilities in its employment practices. If you believe you may anticipate needing reasonable accommodation, please visit our job seeker resources page at: Special Testing Accommodations | Contra Costa County, CA Official Website.
To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the position and to assist Human Resources staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process.
Do not answer any of the questions by indicating "see attached application" or "see resume".
- I understand
Which of the following best describes your highest level of education?
- I do not have a High School Diploma or GED
- High School Diploma or GED
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's Degree or higher
Please select your degree's major field of study.
- Computer Science
- Information Processing
- Other
- I do not have a degree
If you selected "Other", please type in your degree major field of study. (Type "N/A" if this does not apply to you).
Do you have at least 30 semester hours in computer science, information processing, or a closely related field
- Yes
- No
How many years of experience do you have in the design, implementation, and maintenance of operating systems software on multi-user systems?
- I do not have this type of experience as described
- I have less than one (1) year of experience as described
- I have at least (1) year, but less than two (2) years of experience as described
- I have at least two (2) years, but less than three (3) years of experience as described
- I have at least three (3) years, but less than four (4) years of experience as described
- I have four (4) or more years of experience as described
How many years of programming experience do you have on multi-user systems?
- I do not have this type of experience as described
- I have less than one (1) year of experience as described
- I have at least (1) year, but less than two (2) years of experience as described
- I have at least two (2) years, but less than three (3) years of experience as described
- I have at least three (3) years, but less than four (4) years of experience as described
- I have four (4) or more years of experience as described
How many years of programming experience do you have in higher level applications language (e.g. JAVA, COBOL, C, or C++, SQL, Powershell, Python, PERL, csh, bash)?
- I do not have this type of experience as described
- I have less than one (1) year of experience as described
- I have at least (1) year, but less than two (2) years of experience as described
- I have at least two (2) years, but less than three (3) years of experience as described
- I have at least three (3) years, but less than four (4) years of experience as described
- I have four (4) or more years of experience as described
Training and Experience Evaluation: The following questions are part of our Training and Experience evaluation. Your responses to these questions will be used to evaluate your relevant education, training, and/or experience as it relates to the Systems Software Analyst I classification. By checking this box, I confirm that all answers I select are accurate and truthful. I understand that misstatements or omissions of material facts may be considered cheating and may result in being disqualified from this recruitment process.
- I understand
How many years of experience do you have supporting cloud hosting environments such Azure or AWS?
- I do not have this type of experience as described
- I have less than one (1) year of experience as described
- I have at least one (1) year, but less than two (2) years of experience as described
- I have at least two (2) years, but less than three (3) years of experience as described
- I have at least three (3) years, but less than four (4) years of experience as described
- I have four (4) or more years of experience as described
Summarize your cloud service provider experience. Include which CSPs and which tools and products you have deployed in addition to what business problem they addressed. If you do not have this type of experience, write "N/A".
How many years of experience do you have designing and supporting XaaS technologies like Microsoft 365, Jira, Pagerduty, etc.?
- I do not have this type of experience as described
- I have less than one (1) year of experience as described
- I have at least (1) year, but less than two (2) years of experience as described
- I have at least two (2) years, but less than three (3) years of experience as described
- I have at least three (3) years, but less than four (4) years of experience as described
- I have four (4) or more years of experience as described
Detail your experience with IaaS/PaaS/SaaS solutions. Detail what your role and responsibilities were with the products or services you list. If you do not have this type of experience, write "N/A".
How many years of experience do you have managing identity solutions and product integrations?
- I do not have this type of experience as described
- I have less than one (1) year of experience as described
- I have at least (1) year, but less than two (2) years of experience as described
- I have at least two (2) years, but less than three (3) years of experience as described
- I have at least three (3) years, but less than four (4) years of experience as described
- I have four (4) or more years of experience as described
Describe your experience in managing identity solutions and product integrations, and how you leveraged it to integrate with other enterprise applications. If you do not have this type of experience, write "N/A".
How many years of experience do you have managing pipelines and associated tools such as Git, Ansible, Postman, or Terraform?
- I do not have this type of experience as described
- I have less than one (1) year of experience as described
- I have at least (1) year, but less than two (2) years of experience as described
- I have at least two (2) years, but less than three (3) years of experience as described
- I have at least three (3) years, but less than four (4) years of experience as described
- I have four (4) or more years of experience as described
How many years of experience do you have working with API integrations between different platforms?
- I do not have this type of experience as described
- I have less than one (1) year of experience as described
- I have at least (1) year, but less than two (2) years of experience as described
- I have at least two (2) years, but less than three (3) years of experience as described
- I have at least three (3) years, but less than four (4) years of experience as described
- I have four (4) or more years of experience as described
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