Systems Section Manager

maine; United States; Hybrid; USD 84,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Remote work 90% possible

Job summary

MaineIT, within the Maine Department of Administrative and Financial Services, seeks a Systems Section Manager to lead a major IT section, directing operations, systems analysis, programming, and security efforts. The role collaborates with project teams, vendors, and testing groups to drive effective IT solutions for the state.

The position emphasizes governance, communication, and service delivery, ensuring alignment with enterprise standards while fostering a culture of teamwork and

Qualifications

• Experience in public-sector IT governance, procurement rules, and enterprise architecture standards.
• Strong vendor management practices, contract terms, SLAs, performance monitoring and escalation.
• Knowledge of customer relationship management in multi-agency tech environments.
• Awareness of cybersecurity, data privacy laws, accessibility standards, and state security protocols.

Responsibilities

• Oversee the Systems Section to ensure delivery of projects and operations.
• Coordinate with project teams, vendors, and testing groups to drive outcomes.
• Ensure adherence to public-sector IT governance and enterprise standards.
• Provide coaching and mentorship to team leaders to enhance collaboration and performance.

Skills

Public IT governance

Vendor management

SLAs & contracts

Cross-agency comms

Cybersecurity

SDLC knowledge

Job description

Opening Date: October 20, 2026

Closing Date: November 3, 2026

Grade / Admin Unit: 31 / Supervisory

Job Class Code: 0385

Salary: $84,474.00 - $119,597.40*/Annually (*includes a 12.50% recruitment and retention stipend)

Position Number: 015108179

Location: Augusta

Telework: Available

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking an experienced Systems Section Manager who exemplifies MaineIT's C.A.R.E. values :

• Customer‑focus - Actively listens and ensures partner needs are understood and met
• Accountability - Demonstrates transparency, ownership, and integrity in all actions
• Responsiveness - Provides timely follow-up and proactive communication
• Empathy - Applies emotional intelligence, respect, and support in all interactions

DESCRIPTION:

This is professional services work of a managerial nature in directing and overseeing the activities of a major section within the Bureau of Information Services. Responsibilities focus on planning and managing the activities of a major section within the Bureau in the areas of Operations, Systems Analysis and Programming, Systems Software, Systems Security, or Telecommunications. Supervision is exercised over a staff composed of professional, technical, and support personnel. Work is performed under administrative direction.

The Systems Section Manager position is crucial in the management of personnel, communication, and collaboration between project, operations, vendors, and testing teams for MaineIT DHHS Application Development and Support. MaineIT DHHS Application Development provides services for some of the State of Maine's most at-risk populations including those utilizing MaineCare, SNAP, TANF, GA, Mental Health and Substance Use Disorder services, family eligibility determinations, Drug Courts, and Children's Behavioral Health services. This position manages the team leaders whose teams provide IT systems support for the agencies and offices within DHHS.

HYBRID WORK OPPORTUNITY:

The employee in this position currently has the opportunity to work from home as much as 90% of the time. There is a requirement that the employee be in the office at least once every two weeks and remote work must be performed in a location inside the State of Maine.

ABOUT THE JOB:

This role requires an experienced IT professional who seeks to be an effective technology leader, not a hands-on-technical lead. We seek a candidate who will manage, develop, and encourage their teams to use critical thinking to identify and resolve issues, apply consistency to best practices, and foster an environment of collaboration to address areas that require change.

This position works collaboratively with other leaders to strengthen and modernize business processes by applying strong technical knowledge, public‑sector IT governance awareness, and service‑focused decision‑making. The role emphasizes building effective relationships across agencies, vendors, and MaineIT by modeling clear communication, ensuring alignment with enterprise standards, and promoting best practices in technology and service delivery. The Systems Section Manager provides guidance and coaching to team leaders who serve as key relationship managers, supporting them in navigating competing priorities, resolving operational issues, and improving the performance and maturity of MaineIT's application development and operational teams.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Understanding of public-sector IT governance, compliance, procurement rules, and enterprise architecture standards
• Strong familiarity with vendor management practices, contract terms, service level agreements (SLAs), performance monitoring, and escalation procedures
• Knowledge of customer relationship management principles, especially in multi‑agency technology environments
• Awareness of cybersecurity, data privacy laws, accessibility standards, and state‑level security protocols
• Knowledge of IT service delivery, operational workflows, and software development lifecycle management (SDLC) across complex enterprise systems
• Understanding of organizational change management and cross‑agency communication dynamics
• Skill in guiding team leaders who serve as technical leads and relationship managers, ensuring consistent communication,