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The Amalgamated Foundation is seeking a Systems Project Manager to lead cross-functional teams in implementing technology solutions. This role involves business analysis, project management, and vendor collaboration to enhance operational effectiveness. The ideal candidate will have strong leadership and analytical skills, with a commitment to the Foundation's mission of social change.
JOB OVERVIEW
ACF is seeking a highly motivated, organized, and experienced Systems Project Manager to lead a cross-functional team in the initial business analysis, leverage data to design and implementation of an enterprise-wide technology solution for our day-to-day work and client servicing. This position will contribute to and support the executive team’s technology project charter, inclusive of the charter’s strategic planning and execution process. The ideal candidate brings the ability to clearly communicate across multiple medium, is an effective change manager, and inspires a culture of excellence and accountability.The position should bring a deep understanding of how to analyze business needs and turn them into actionable technical requirements. This role reports to the Director of Compliance and Operational Effectiveness.
RESPONSIBILITIES (but not limited to)
Business Analysis
Manage and collaborate with stakeholders to gather and document business requirements, workflows, and objectives for the evaluation, selection, design, and implementation of a new enterprise-wide technology solution
Collaborate with stakeholders and lead additional cross collaborative analysis and implementation projects for emerging initiatives for ACF.
Develop an initial round of business requirements and leverage those to provide a solution architect to refine and improve the initial set developed by ACF.
Conduct gap analysis and recommend solutions to optimize internal processes.
Project Management
Lead and manage a cross functional team of stakeholders to deliver multiple projects (e.g., process improvements; software/technology implementation) on time and within budget.
Develop and maintain detailed project plans, timelines, and budgets.
Proactively identify project risks, issues, and dependencies,
Serve as a liaison between both operations and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
Monitor and report project progress to senior leadership and stakeholders.
Responsible for ongoing optimization of system performance and staff/client utilization.
Meets with stakeholder groups to seek feedback on implementation effectiveness,
Training effectiveness, and/or whether there are any process optimizations that must be explored to assure the best end-user experience and process efficiencies.
Technical Collaboration and Vendor Management
Manage the vendor selection process ensuring all stakeholders have the necessary information to proceed to vendor selection.
Lead the process using strong collaboration and communication skills to ensure all ACF stakeholders achieve milestones over the course of the project.
Partner with IT to ensure compliance with security standards and best practices during implementation.
Collaborate with vendors and system admins to ensure proper configuration, customization, and deployment of each technology solution and its components.
Collaborate with internal and external stakeholders to ensure high-quality deliverables and adherence to project timelines.
Facilitate user testing to ensure all deliverables meet project requirements, including both internal and external stakeholders (e.g., fund managers, donors).
Operations and Change Management
For any assigned project or improvement initiative, uses a variety of methods, robust data collection and analysis, and development of implementation plans and process monitoring.
Oversee development of documentation including system architecture, user guides, and/or training materials, etc.
In collaboration with client services team, develop and implement rollout of new technology to clients and partners, including robust training.
Partner with leadership to develop long-term support and management systems for ongoing technical assistance of the solution.
MINIMUM REQUIREMENTS
5 – 7 years of relevant experience
Dedication to the mission and values of ACF
Exposure to large-scale ERP, CRM, and customer service application digital transformation projects.
Proven track record in project management and business analysis roles.
Demonstrated experience in managing technology vendors.
Strong leadership and team management skills, with experience managing cross-functional teams.
Exceptional analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Capable of working with both technical and non-technical stakeholders.
Loves a fast-paced, constantly changing culture in which creativity and communication are valued.
PREFERRED QUALIFICATIONS
Certifications: ERP System Administrator (will vary) and PMP certification is highly desirable.