Systems Operations Lead — Toll Processing & Analytics

Octagon Consulting, LLC; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A consulting firm is seeking a System Operations Manager to oversee operations of toll transaction processing systems in Austin, TX. This full-time role requires at least 3 years of management experience and advanced skills in Excel and Power BI. Responsibilities include monitoring performance metrics, managing business rules compliance, and leading process improvements. Ideal candidates will possess strong analytical and communication skills, and experience in tolling operations is a plus.

Qualifications

• Minimum 3 years of management experience required.
• Strong analytical, problem-solving, and technical research skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities under strict deadlines.

Responsibilities

• Oversee daily operations of the Back Office System and Customer Service Center applications.
• Monitor and validate end-to-end toll transaction processing for accuracy.
• Prepare and deliver weekly and monthly operational and trend reports.
• Lead Root Cause Analysis (RCA) for major incidents.

Skills

Advanced proficiency in Excel

Strong experience with Power BI

Proficiency in SQL

Experience using ITSM platforms

Experience with IT monitoring tools

Education

Bachelor’s degree in Business, Engineering, Science, or Technology Management

Tools

Excel

Power BI

SQL

Job description

A consulting firm is seeking a System Operations Manager to oversee operations of toll transaction processing systems in Austin, TX. This full-time role requires at least 3 years of management experience and advanced skills in Excel and Power BI. Responsibilities include monitoring performance metrics, managing business rules compliance, and leading process improvements. Ideal candidates will possess strong analytical and communication skills, and experience in tolling operations is a plus.