Systems Operations & Data Governance Specialist

Dynamic Yield; Purchase (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Roku seeks a Systems Operations Associate to drive scalable data workflows for content operations. You will bridge business stakeholders with product and engineering, ensuring data integrity, governance, and efficient automation across core systems.

Responsibilities include quarterly gap analyses, documenting requirements, and supporting feature launches, while collaborating with cross-functional teams in a fast-paced, autonomous environment.

Qualifications

• 23 years of experience in business operations, systems operations, or a related analytical/operational role.
• Experience with Salesforce, NetSuite, or other CRM/ERP systems.
• Experience with data governance, data quality management, and SOX or similar compliance frameworks.
• Experience supporting new product or feature launches requiring collaboration across cross-functional teams.
• Comfort leveraging ticketing systems, reports, and dashboards (JIRA or Salesforce experience a plus).
• Strong communication skills, with the ability to translate between technical and non-technical audiences.
• Advanced Excel/data analysis skills; experience with BI or data visualization tools like Tableau or Looker.
• Self-organized with a structured, detail-oriented approach to workflows and problem-solving.
• Bachelor's degree in business, computer science, or a related discipline, or equivalent practical experience.

Responsibilities

• Serve as a partner to business stakeholders and technical teams, understanding their workflows to identify opportunities for improved data accuracy, consolidation, and process efficiency
• Own the accuracy and integrity of business operations data across core systems, ensuring stakeholders are working from a single, reliable source of truth
• Support data governance and compliance requirements, including SOX and audit readiness, in partnership with legal, finance, and product teams
• Complete quarterly gap analyses of as-is and to-be processes, translating findings into functional specifications for product and engineering
• Collaborate with product and engineering leadership to design and improve in-house systems supporting business operations reporting, data consolidation, and workflow automation
• Participate in sprint planning to prioritize enhancements and net-new feature requests across owned product roadmaps
• Identify manual, error-prone, or duplicative workflows and drive automation initiatives that reduce risk and increase operational throughput
• Support stakeholders in testing and validation of new product features, data models, and workflows
• Develop and maintain documentation and training materials to support rollouts and drive tool adoption
• Maintain familiarity with upstream and downstream system integrations and assess how feature enhancements or data changes may impact business operations
• Support the maintenance of business and operational documentation in partnership with product and engineering counterparts

Skills

Business operations

Data governance

SOX compliance

Cross-functional collaboration

Analytical thinking

CRM/ERP experience

Executive communication

Excel / data analysis

Process improvement

Automation initiative

Education

Bachelor's degree in business, computer science, or related discipline

Tools

Salesforce

NetSuite

JIRA

BI tools (Tableau/Looker)

Job description

Roku seeks a Systems Operations Associate to drive scalable data workflows for content operations. You will bridge business stakeholders with product and engineering, ensuring data integrity, governance, and efficient automation across core systems.

Responsibilities include quarterly gap analyses, documenting requirements, and supporting feature launches, while collaborating with cross-functional teams in a fast-paced, autonomous environment.