Systems Operations Analyst: Drive Data, Automation & Scale

Roku; Stamford (CT); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Mental health resources

Job summary

Roku is seeking a Systems Operations Associate to improve data accuracy and automate workflows in the content pipeline. You will bridge business stakeholders with product and engineering, enabling scalable changes and reliable reporting across core systems.

The role emphasizes governance, cross‑functional collaboration, and process optimization within Roku's Platform Operations, offering growth in a fast‑paced tech environment with strong emphasis on end‑to‑end impact.

Qualifications

• 2–3 years of experience in business operations or a related analytical/operational role.
• Experience with Salesforce, NetSuite, or other CRM/ERP systems.
• Experience with data governance and SOX or similar compliance frameworks.
• Experience supporting new product or feature launches requiring collaboration across cross-functional teams.
• Comfort leveraging ticketing systems, reports, and dashboards (JIRA or Salesforce experience a plus).
• Advanced Excel/data analysis skills; experience with BI or data visualization tools (e.g., Tableau, Looker).
• Self-organized with a structured, detail-oriented approach to workflows and problem-solving.
• Bachelor's degree in business, computer science, or a related discipline, or equivalent practical experience.

Responsibilities

• Serve as a partner to business stakeholders and technical teams, understanding their workflows to identify opportunities for improved data accuracy, consolidation, and process efficiency.
• Own the accuracy and integrity of business operations data across core systems, ensuring stakeholders are working from a single, reliable source of truth.
• Support data governance and compliance requirements, including SOX and audit readiness, in partnership with legal, finance, and product teams.
• Complete quarterly gap analyses of as‑is and to‑be processes, translating findings into functional specifications for product and engineering.
• Collaborate with product and engineering leadership to design and improve in‑house systems supporting business operations reporting, data consolidation, and workflow automation.
• Participate in sprint planning to prioritize enhancements and net‑new feature requests across owned product roadmaps.
• Identify manual, error‑prone, or duplicative workflows and drive automation initiatives that reduce risk and increase operational throughput.
• Support stakeholders in testing and validation of new product features, data models, and workflows.
• Develop and maintain documentation and training materials to support rollouts and drive tool adoption.
• Maintain familiarity with upstream and downstream system integrations and assess how feature enhancements or data changes may impact business operations.
• Support the maintenance of business and operational documentation in partnership with product and engineering counterparts.

Skills

Cross-functional collaboration

Salesforce

NetSuite

Data governance

Data quality management

SOX compliance

JIRA

Excel

BI visualization

Strong communication

Attention to detail

Product launches

Education

Bachelor's degree or equivalent in business/CS

Tools

CRM/ERP systems

Job description

Roku is seeking a Systems Operations Associate to improve data accuracy and automate workflows in the content pipeline. You will bridge business stakeholders with product and engineering, enabling scalable changes and reliable reporting across core systems.

The role emphasizes governance, cross‑functional collaboration, and process optimization within Roku's Platform Operations, offering growth in a fast‑paced tech environment with strong emphasis on end‑to‑end impact.