Systems Operations Analyst

Tennova Healthcare- North Knoxville Medical Center; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking a Systems Operations Analyst to coordinate application and infrastructure support tasks and manage incident and request tickets across IT disciplines. You will build strong relationships within Technology and with other departments to ensure seamless operations.

The role emphasizes data accuracy, analytical thinking, and clear communication, with responsibilities that include maintaining patient confidentiality and security and

Qualifications

• H.S. Diploma or GED is required.
• Bachelor's Degree in Information Technology or related field preferred.
• 1-2 years of related experience required; healthcare experience preferred; Cerner and healthcare system deployments experience preferred.

Responsibilities

• Prioritize and resolve incident and request tickets for their discipline.
• Work within an on-call rotation.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Promote system security and patient confidentiality and help ensure compliance.
• Perform other duties as assigned and maintain regular attendance.
• Adhere to all policies and standards.

Skills

Attention to detail

Analytical skills

Verbal communication

Technical writing

Organizational skills

Task prioritization

Education

H.S. Diploma or GED

Bachelor's Degree Information Technology or related field

Tools

Cerner

Job description

Job Summary

The Systems Operations Analyst is responsible for performing and coordinating application and infrastructure support project tasks, meetings, and activities. Their duties include resolving incident and request tickets within their respective disciplines. The analyst is also expected to maintain strong, positive working relationships both within the Technology department and across other areas of the organization.

Essential Functions

• Prioritizes and works incident and request tickets for their specific discipline.
• Works within an on-call rotation.
• Collaborates with cross-functional teams.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree Information Technology or related field preferred
• 1-2 years related experience required
• Healthcare experience preferred
• Experience with Cerner and healthcare system deployments preferred

Knowledge, Skills And Abilities

• Strong attention to detail, analytical skills, and concern for data accuracy.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Excellent organizational skills
• Ability to manage competing tasks and prioritize work