Systems Manager

Ohio State University; Columbus (OH); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Job summary

Ohio State University is seeking a Systems Manager in the Engineering department to deliver tier 1 and 2 IT computing support for faculty, staff, students, and labs. The role involves deploying images, creating accounts, and maintaining device inventories.

The successful candidate will have 2–4 years of experience, strong communication skills, and familiarity with Windows/Apple ecosystems and productivity suites. The position follows ITIL practices and supports SLAs.

Qualifications

• Bachelor’s degree or technical/vocational degree or equivalent combination of education and experience.
• 2–4 years’ experience in supporting Windows/Apple clients in a networked environment.
• Strong verbal and written communication skills and customer service background in a technical environment.
• Familiarity with Microsoft or Google productivity suites and help desk processes.

Responsibilities

• Provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs.
• Deploy images and software applications; create accounts and document configurations; inventory assets.
• Write documentation and provide computing device orientation to customers; meet SLAs and service goals.
• Assist in audits, compliance reporting and follow ITIL best practices for availability and security.

Skills

Windows/Apple client support

Customer service

Verbal & written communication

Microsoft/Google productivity suites

Help desk processes

Guiding less experienced staff

Education

Bachelor’s degree or equivalent

Tools

Active Directory

SCCM/Endpoint Configuration Manager

Patch management

ITIL Foundations

CompTIA Network+

Apple ACMT / Microsoft MCSA|MCSE

Job description

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Job Title:

Systems Manager

Department:

Engineering | Engineering Technology Services

Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment needs; provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to ITIL best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).

Additional Information:

Qualifications:

Education Required:

Bachelor’s degree, or vocational or technical school degree or equivalent combination of education and experience

Experience Required:

2-4 years’ experience in supporting Microsoft Windows clients and/or Apple clients, peripherals, and their connectivity in a networked environment; customer service background in a technical environment; strong verbal and written communication skills; familiarity with Microsoft or Google productivity suites; knowledge of help desk processes and procedures; ability to provide technical guidance to less experienced staff.

Desired Qualifications:

Ability to lift 25 pounds, climb stairs, and have good dexterity strongly desired; experience with formal help desk ticketing system; industry certification in one or more of the following: ITIL Foundations, CompTIA Network+, Apple ACMT, Microsoft MCSA or MCSE or MCP. Familiarity with installing specialized software (e.g. MATLAB, Labview, Solidworks) including an understanding of software licensing. Experiential knowledge of enterprise services such as Active Directory and SCCM/Endpoint Configuration Manager. Experience with patch management and deploying and testing desktop software images using automated tools.

The target hiring range for this job profile is $26.78 - $34.95. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location:

Hitchcock Hall (0274)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Starting day one: Comprehensive benefits.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.