Systems Integration Engineer - On-Site & Networking Expert

Arrow International, Inc.; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Great benefits

Paid time off with bonus week each Jul

Job summary

Arrow International, Inc. is seeking a System Integration Specialist to oversee end-to-end integration of electronic systems, including hardware, software, and firmware.

The role involves on-site installations, troubleshooting, and collaborating with product support to implement engineering changes. The candidate will interpret site surveys, ensure customer satisfaction, and meet installation deadlines while maintaining regulatory compliance.

Qualifications

• Minimum of 3 years education or commensurate experience in Windows based software installation and PC repair.
• Competency in Windows, Windows Server, VMware, Active Directory and WIFI technology.
• Competency in network technologies including the Cisco family.
• Excellent written and verbal communication skills.
• Strong analytical and troubleshooting skills are imperative.

Responsibilities

• Integrate electronic systems, including hardware, software, and firmware.
• Troubleshoot and repair computer hardware and software issues.
• Interpret site surveys and translate requirements to the integration process.
• Exceeds customer satisfaction objectives as outlined by Arrow management.
• Recommends and executes appropriate solutions in a timely manner.
• Ability to gather trace information when troubleshooting systems problems.
• Analyzes customer equipment problems in accordance with established performance standards.
• Meet shipping deadlines in relation to installation schedules.
• Work closely with Product Support to diagnose problems and develop engineering changes when needed.
• Monitor specifications of products in compliance with state regulatory agencies.
• On-site installations, surveys, and support required when needed.
• Assist customers on the configuration and programming of Arrow equipment.
• Technical training on Arrow equipment for distributors and new employees.
• Assist on writing technical manuals and web updates for new equipment.
• Follow up with customers promptly when needed. Afterhours support on an on-call rotation – when applicable

Skills

MS Office

Windows

Windows Server

VMware

Active Directory

WIFI technology

Analytical skills

Troubleshooting

Customer service

Cisco networking

Self-motivation

Planning & organization

Education

Associate degree in Computer Technology

Tools

N/A

Job description

Arrow International, Inc. is seeking a System Integration Specialist to oversee end-to-end integration of electronic systems, including hardware, software, and firmware.

The role involves on-site installations, troubleshooting, and collaborating with product support to implement engineering changes. The candidate will interpret site surveys, ensure customer satisfaction, and meet installation deadlines while maintaining regulatory compliance.