Systems Infrastructure Technician (Level 2/3)

AXA Professionals; New York (NY); On-site; USD 78,000 - 123,000; Full time

Job summary

AXA Professionals in New York City is seeking an experienced Systems Infrastructure Technician (Level 2/3) for a 4-month engagement. You will support server builds, deployments, hardware installations, and data center operations, coordinating with software vendors and IT teams to ensure reliable infrastructure.

The role requires hands-on enterprise IT experience, Dell PowerEdge and Windows Server expertise, and familiarity with Cisco networking.

Qualifications

• 3+ years of enterprise IT infrastructure experience.
• Hands-on with Dell PowerEdge servers and virtualization familiarity.
• Experience with Windows Server deployment and OS imaging.
• Familiarity with Cisco network infrastructure and switches.
• Understanding of AD, DNS, DHCP, and core IT concepts.
• Ability to coordinate with vendors during deployments and upgrades.

Responsibilities

• Build, configure, and deploy physical and virtual servers.
• Install, rack, cable, and troubleshoot Dell PowerEdge servers.
• Support OS installations, upgrades, and patching.
• Assist data center operations, including hardware replacements.
• Perform diagnostics and root-cause analysis for infra issues.
• Coordinate with third-party vendors during installations and upgrades.
• Support network activities involving Cisco switches.
• Maintain infra documentation, inventory, and asset tracking.
• Participate in migrations, deployments, and refresh projects.
• Provide Level 2/3 support for infra incidents and requests.
• Escalate complex issues and follow change management procedures.

Skills

Enterprise IT experience

Team coordination

Vendor coordination

Strong troubleshooting

Documentation

Tools

Dell PowerEdge

Windows Server

Cisco switches (Catalyst 9300/9350)

TCP/IP networking

Active Directory / DNS / DHCP

Job description

Job Description

Job Description

Position Overview

Our client is seeking an experienced Systems Infrastructure Technician (Level 2/3) to provide onsite support for a 4-month engagement in New York City. This role will support server builds, infrastructure projects, system deployments, hardware installations, and general data center and systems administration activities. The ideal candidate will possess strong hands-on experience with enterprise server environments, network infrastructure, and vendor coordination.

This position requires a highly adaptable technical professional capable of supporting multiple infrastructure initiatives while collaborating with internal IT teams, software vendors, and business stakeholders.

Location

Onsite (Primary) / Hybrid (Limited Remote Work Available)
New York, NY 10022

Duration

• 4-Month Contract
• Anticipated Start: Late July
• Full-Time (40 Hours per Week)

Work Schedule

• Monday - Friday
• 8:30 AM - 4:30 PM

Background Requirements

• Successful completion of background check required
• Authorized to work in the United States

Position Summary

The Systems Infrastructure Technician will assist with a variety of infrastructure-related projects, including server deployment, system builds, hardware installation, troubleshooting, and coordination with software vendors. This individual will work closely with IT operations teams to support ongoing initiatives and ensure the reliability and performance of critical infrastructure systems.

Key Responsibilities

• Build, configure, and deploy physical and virtual server environments.
• Install, rack, cable, and troubleshoot Dell PowerEdge servers and related infrastructure equipment.
• Support operating system installations, upgrades, patching, and system configuration activities.
• Assist with data center and server room operations, including hardware replacements and upgrades.
• Perform system diagnostics, troubleshooting, and root cause analysis for hardware and software issues.
• Coordinate with third-party software vendors during application installations, upgrades, and troubleshooting efforts.
• Assist with network infrastructure activities involving Cisco switching environments.
• Support infrastructure documentation, inventory management, and asset tracking.
• Participate in system migration, deployment, and refresh projects.
• Provide Level 2/3 technical support for infrastructure-related incidents and service requests.
• Escalate complex issues when appropriate while maintaining ownership through resolution.
• Follow established change management and operational procedures.

Required Technical Skills

• 3+ years of enterprise IT infrastructure experience.
• Hands-on experience with Dell PowerEdge server platforms.
• Experience with Windows Server administration and server deployment processes.
• Familiarity with Cisco network infrastructure, including Cisco Catalyst 9300/9350 series switches.
• Experience supporting enterprise hardware installations and upgrades.
• Understanding of TCP/IP networking fundamentals.
• Experience working with software vendors during system implementations and troubleshooting activities.
• Knowledge of Active Directory, DNS, DHCP, and general systems administration concepts.
• Ability to perform hardware diagnostics and infrastructure troubleshooting.

Preferred Qualifications

• Experience in data center or enterprise infrastructure environments.
• Experience with virtualization technologies such as VMware vSphere or Hyper-V.
• Familiarity with storage technologies and backup solutions.
• Cisco, Microsoft, Dell, VMware, or CompTIA certifications are a plus.
• Experience supporting infrastructure projects in financial services, corporate headquarters, or large enterprise environments.

Desired Candidate Profile

• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
• Ability to work independently with minimal supervision.
• Comfortable interacting with technical teams, vendors, and end users.
• Organized, detail-oriented, and capable of managing multiple priorities simultaneously.

Employment Type

• Contract (4 Months)
• Full-Time
• Level 2 / Level 3 Infrastructure Support

Company Description

AXA Professionals i