Systems Implementation Specialist

JD.COM; Fontana (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

JD.COM in Fontana, California is seeking a Systems Implementation Specialist to lead logistics system implementation. The role involves collaborating with sales and R&D teams, developing solutions, conducting user training, and managing system performance.

The ideal candidate has 3-5 years of system implementation experience, with a preference for overseas warehouse planning. Key skills include communication in English and Chinese, strong problem-solving abilities, and the capacity to work cross-functionally.

Qualifications

• 3–5 years of experience in system implementation.
• 1–2 years of experience in overseas warehouse planning and execution.
• Strong collaboration skills across departments.

Responsibilities

• Complete system deployment, configuration, and functional debugging.
• Collaborate with teams for requirement analysis and solution design.
• Lead UAT test cases and monitor system performance.
• Develop training materials and conduct system training.
• Analyze system performance and propose optimization recommendations.
• Develop project plans and manage risks for delivery.

Skills

System implementation

Cross-functional collaboration

Problem-solving

Communication in English

Communication in Chinese (Mandarin)

Job description

• Job Title: Systems Implementation Specialist
• Annual Salary: $80,000 - $110,000 USD + Annual Performance Bonus

Position Overview

Provide end-to-end logistics/supply chain system (WMS/TMS/OMS) implementation including pre‑sales consulting, solution design, system configuration, testing, deployment, and maintenance. Ensure system stability and operational efficiency through cross‑functional collaboration and lifecycle management to enhance business performance and customer satisfaction.

What You’ll Do

• System Implementation and Configuration: Based on customer requirements and business processes, complete system deployment, parameter configuration, and functional debugging. Resolve technical issues during implementation, ensure system alignment with business scenarios, and guarantee on‑time project delivery.
• Requirement Alignment and Solution Design: Collaborate with sales, R&D, and business departments to participate in pre‑sales research and requirement analysis. Write BRD (Business Requirement Document) and design system integration solutions. Drive the transformation of requirements into implementable technical solutions, ensuring system functionality meets business objectives.
• Testing and Go‑Live Support: Lead the development and execution of UAT (User Acceptance Testing) test cases, coordinate internal and external resources for system integration and validation, monitor post‑launch system performance, promptly address any anomalies, and ensure system stability and data accuracy.
• Training and Documentation Management: Develop system operation manuals and training materials, conduct system function training for customers and internal teams, enhance user proficiency, and establish standardized documentation to support future iterations and knowledge reuse.
• System Optimization and Iteration: Collect user feedback and identify business pain points, analyze system performance bottlenecks, propose optimization recommendations, and drive feature upgrades. Introduce innovative solutions aligned with industry trends to continuously improve system efficiency and user experience.
• Cross‑Department Collaboration and Risk Management: Coordinate R&D, business, and customer resources, develop project plans, and identify potential risks. Through progress tracking and issue resolution management, ensure high‑quality project delivery and achieve goals in cost, timeline, and customer satisfaction.

About You

• Experience: 3–5 years in system implementation, with 1–2 years directly related to overseas warehouse planning and execution (preferred).
• Ability to collaborate across multiple teams (sales, procurement, product, operations).
• Strong communication skills in English and Chinese (Mandarin).

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.