Systems Engineering Senior Associate

Salesforce

Texas

On-site

USD 120,000 - 150,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

401(k)

Employee stock purchase program

Paid parental leave

Mental health support

Life and disability insurance

Time off programs

Job summary

Salesforce, Inc. in Texas is seeking a Systems Engineer to own and optimize the Coupa and Concur SaaS stack, provide L2/L3 production support, and partner with ERP and integration teams to keep finance processes running smoothly.

The role emphasizes data quality, automation via AI-enabled workflows, and proactive issue resolution, with a focus on Procure-to-Pay and reporting using Cognos. Strong communication is essential in a fast-paced environment.

Qualifications

6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance.
Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc).
In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.
Knowledge of Cognos Reporting tool.
Knowledge of SAP Concur Travel, Request is a plus.
Excellent written and verbal communication skills.
Ability to multi-task and perform effectively in a fast-paced environment
Able to think independently and consider cross-functional and downstream impact

Responsibilities

Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications.
Manage users, roles, profiles and security settings.
Maintain data quality, integrity, and overall platform health.
Manage vendor releases, upgrades, and new capabilities.
Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
Identify opportunities to automate manual business processes and improve operational efficiency.
Monitor existing automations and troubleshoot failures or performance issues.
Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
Provide Level 2/3 support for Salesforce issues.
Analyze and resolve complex configuration, automation, data, security, and integration issues.
Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
Manage sandbox environments, testing, UAT, deployments, and production releases.
Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
Maintain appropriate documentation for configurations and business processes.

Skills

Coupa

SAP Concur

Procure to Pay

Cognos

SAP Concur Travel

Communication

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Experience

Systems Engineer is responsible for administering and managing the Finance systems & applications that support our mission critical business processes. Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.

What You'll Actually Be Doing

SaaS Applications Administration (Coupa, Concur)

Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications.
Manage users, roles, profiles and security settings.
Maintain data quality, integrity, and overall platform health.
Manage vendor releases, upgrades, and new capabilities.

AI Automation & Workflow

Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
Identify opportunities to automate manual business processes and improve operational efficiency.
Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration

Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

Production Support & Troubleshooting

Provide Level 2/3 support for Salesforce issues.
Analyze and resolve complex configuration, automation, data, security, and integration issues.
Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

Release & Change Management

Manage sandbox environments, testing, UAT, deployments, and production releases.
Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
Maintain appropriate documentation for configurations and business processes.

You're Our Person If...

6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance.
Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc).
In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.
Knowledge of Cognos Reporting tool.
Knowledge of SAP Concur Travel, Request is a plus.
Excellent written and verbal communication skills.
Ability to multi-task and perform effectively in a fast-paced environment
Able to think independently and consider cross-functional and downstream impact

Even Better If...

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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