Senior Systems Engineer

Salesforce; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

Salesforce, Inc. is seeking a senior IT Service Manager for Financial Systems to own end-to-end stability and optimization of enterprise ERP apps like Workday Financials and Vertex.

You will partner with Finance, Accounting, Procurement, Tax, and Treasury to translate needs into technical solutions and lead a global team across multiple time zones. Ideal candidates have 12+ years in software engineering and ITSM, with expertise in Workday integrations, API support, and R2R/S2P processes.

Qualifications

• 12+ years in software engineering & operations with service ownership of Financial ERP systems.
• Operational background in ITSM frameworks, incident/problem/change management, API/integration support, and RCA.
• Expertise in one Finance process (R2R, S2P, or Plan to Perform).
• Experience leading a global team across multiple time zones.

Responsibilities

• As IC Service Manager for Financial Systems, own end-to-end stability, performance, compliance, and optimization of Workday/Vertex and other SaaS apps.
• Partner with Finance, Accounting, Procurement, Tax, and Treasury to translate pain points into technical solutions.
• Lead a global team of systems engineers to meet SLAs and KPIs for Core ERP systems.
• Own high-priority incident resolution and drive root-cause analysis to prevent recurrences.
• Coordinate Level 2/3 support and UAT for bugs and enhancements.
• Ensure SOX compliance and data privacy across financial systems.
• Monitor RBAC/SoD and participate in disaster recovery planning.

Skills

ITSM frameworks

Incident management

Change management

API integration

Root cause analysis

Workday

Vertex

SaaS applications

Finance processes

Leadership

Education

Related technical degree

Tools

MuleSoft integrations

Workday Studio

Orchestrations

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce' core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Information Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy supporting HR and Finance systems in Hire to Retire, Source to Pay, Record to Report and Plan to Perform business areas with applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement.

What You’ll Be Doing

• As an Individual Contributor (IC) Service Manager for Financial Systems, you will serve as the core hands-on subject matter expert responsible for the end-to-end operational stability, performance, compliance, and continuous optimization of enterprise financial systems (Workday Financials, Vertex, Blackline, Revpro and other SaaS applications).
• Partner directly with business stakeholders (Finance, Accounting, Procurement, Tax, Treasury) to understand system pain points, gather requirements, and translate them into actionable technical solutions.
• Lead and mentor a team of systems engineers, providing guidance and support to ensure high availability, reliability, and optimal performance of Core ERP systems (Workday Financials, Vertex etc), meeting defined SLAs (Service Level Agreements) and KPIs.
• Own the end-to-end resolution of high-priority incidents affecting financial systems. Drive root cause analysis (RCA) to prevent recurring failures.
• Hands on ownership of Level 2/Level 3 support issues and coordinate user acceptance testing (UAT) for system bugs & enhancements.
• Audit & Compliance: Ensure financial systems adhere to internal controls, SOX (Sarbanes-Oxley) compliance, data privacy regulations, and statutory financial reporting standards.
• Access Control & Security: Monitor user access governance, Role-Based Access Control (RBAC), and Segregation of Duties (SoD) to mitigate fraud and security vulnerabilities.
• Disaster Recovery (DR): Regularly test and update business continuity and disaster recovery plans for mission-critical financial databases and applications.

You're Our Person If…

• 12+ years of experience in software engineering & operations, with a proven track record of service ownership of Financial ERP Systems especially Workday, Vertex and other SaaS application supporting Finance business processes.
• Proven operational background in IT Service Management (ITSM) frameworks, incident/problem/change management, API/integration support, and root-cause analysis.
• Expertise in one of the Finance business processes (Record to Report, Source to Pay, Plan to Perform).
• Experience in multiple Integration technologies like MuleSoft and Workday integrations (Studio, Orchestrations, etc.)
• Experience leading a global team working out of multiple time zones.
• A keen eye for Innovation, Operational Excellence, and Automation.
• A related technical degree required
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.

Even Better If…

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.