Systems Engineering (Principal or Architect)

salesforce.com, inc.; California, San Francisco (MO, CA); On-site; USD 230,000 - 385,000; Full time

Job summary

An established industry player is seeking a seasoned Reliability Engineer to enhance operational resilience and reliability across its platforms. This role involves leading post-incident analyses and advocating for systemic improvements. You will collaborate with diverse teams to ensure high standards of technical excellence and drive impactful solutions. If you thrive in complexity and are passionate about delivering exceptional customer experiences, this opportunity will allow you to make a significant impact in a forward-thinking environment that values innovation and collaboration.

Benefits

Wellbeing Reimbursement

Generous Parental Leave

Adoption Assistance

Fertility Benefits

Qualifications

• 10+ years of engineering experience focused on reliability engineering.
• Strong communication and leadership skills to drive change.
• Familiarity with cloud-based architecture and various platforms.

Responsibilities

• Identify and analyze recurring technical themes across incidents.
• Drive engineering teams to deliver sustainable solutions.
• Collaborate with service owners to improve incident detection.

Skills

Reliability Engineering

Post Incident Analysis

Systemic Technical Improvements

Communication Skills

Incident Analysis

Service Reliability

Object-Oriented Programming (Python, Java)

Education

Technical Degree

Tools

SQL

Big Data

NoSQL

Memcache

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES*

The Customer Centric Reliability Engineering (CCRE) organization at Salesforce is focused on ensuring our products deliver seamless reliability to exceed customer expectations. The Problem Management team drives post-incident analysis, enabling teams across Salesforce to learn, remediate, and improve the reliability of our platforms. This role is critical to our success, as they will lead the charge in uncovering technical themes, recommending improvements, and pushing for systemic changes across our clouds. You will be hands-on; reading code & working directly with other engineers on suggested solutions.

You thrive in complexity, working horizontally across teams to identify common themes, drive impactful remediation, and define development priorities for paved path solutions. You are not afraid to challenge the status quo, ruffle feathers when needed, and passionately advocate for the best outcomes for our customers. You are a generalist with expertise in various practices: Infrastructure, Networking, Security, Application Development, Monitoring, and ITIL processes. You communicate effectively, influence cross-org through reliability architecture programs with data-driven insights, and collaborate deeply across technical and business boundaries.

Your mission is to identify recurring/systemic patterns across incidents, releases, and problems, ensuring scalable and sustainable solutions. You will work closely with service owners to ensure their platforms meet the highest standards of resilience and remediation. Additionally, you will define and advocate for development work that prevents future incidents and improves Salesforce's operational reliability, resilience, remediation, and recovery.

Responsibilities:

• Identify and analyze recurring technical themes across incidents, releases, and problem management data. Recommend improvements across multiple clouds and advocate for systemic changes.

• Drive engineering teams to memorialize recommended improvements into their roadmaps and deliver sustainable, impactful solutions.

• Define and prioritize paved path development functions for the Site Reliability Engineering organization, ensuring these efforts align with the greatest potential impact.

• Conduct reviews of high-impact incidents and problems to ensure appropriate levels of remediation across platforms and services.

• Collaborate with service owners to drive root cause mitigation, corrective actions, and incident detection improvements.

• Foster an environment of proactive reliability and resilience, ensuring all platforms meet high standards of technical excellence.

• Communicate effectively across technical and executive audiences, advocating for necessary changes and championing cross-cloud collaboration.

Minimum Qualifications:

• 10+ years of engineering experience, including a focus on reliability engineering, post incident analysis.

• Proven experience driving systemic technical improvements across platforms and teams in large-scale, distributed systems.

• Experience with various architectures and platforms; and proficient in both windows and linux/unix, debuggers/understanding stacktraces, architectural patterns.

• Strong communication and leadership skills, with a track record of influencing and driving change across engineering and business organizations.

• Experience with incident analysis, root cause identification, and defining technical remediation strategies.

• Extensive knowledge of service reliability, observability practices, and availability metrics.

• Familiarity with development in object-oriented programming languages (e.g., Python, Java) and experience with cloud-based architecture.

• A related technical degree required.

Preferred Qualifications:

• Experience leading cross-functional initiatives to implement technical improvements.

• Expertise in incident management processes and operational excellence practices.

• Hands-on experience with data analysis and visualization tools to drive technical insights, specifically SQL, Big Data, NoSQL, Memstores/memcache.

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information
Check out our Salesforce Engineering Site.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $230,800 to $384,100.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.