Senior Customer Architect (Remote)

ZipRecruiter; Burlingame (CA); Remote; USD 200,000 - 280,000; Full time

Job summary

Imply seeks a skilled professional to drive customer success and technical solutions in analytics. This position offers an engaging opportunity to work with leading companies, ensuring satisfaction through expert implementation and collaboration with sales teams. Join a mission-driven team focusing on innovation and excellence in analytics.

Benefits

100% Paid Medical, Dental and Vision Benefits

401(k) Program

Fertility Coverage

Pet Insurance

Dependent Care FSA

Mental Health Support

Life and AD&D Insurance

Unlimited Paid Time Off

Wellness Stipend

Home Office Equipment Reimbursement

Qualifications

• 3+ years experience in databases, analytics or distributed systems.
• Knowledge of data architectures and customer-focused solutions.
• Hands-on experience in cloud platforms and programming languages.

Responsibilities

• Collaborate with sales teams on technical solutions.
• Lead customer implementations for onboarding and value delivery.
• Troubleshoot technical issues and support customers.

Skills

Communication

Data Architectures

Problem Solving

Collaboration

Tools

AWS

GCP

Azure

Kafka

Spark

Druid

Job description

Job DescriptionJob Description

At Imply, we are on a mission to help developers become the new heroes of analytics. Our unique database, built from Apache Druid, enables them to develop the next of analytics applications. With Imply, developers can build without constraints as our database lets them create interactive data experiences on streaming and batch data with limitless scale and at the best economics.

Backed by leading investors including a16z and Bessemer Venture Partners, Imply is on a fast growth trajectory - disrupting the $100B database market - with customers including Pepsi, Zillow, Splunk and more. Come join our team of disruptors, pioneers, and innovators!

Key Responsibilities

• Collaborate with sales teams to design and present technical solutions that address customer needs during pre-sales engagements, contributing to new and growth revenue opportunities.
• Lead customer implementations, ensuring smooth onboarding, measurable value delivery, and establishing a foundation for long-term success.
• Act as a trusted advisor by proactively identifying opportunities to optimize solutions, address customer challenges, and uncover additional use cases that drive customer satisfaction and retention.
• Partner with customer success and account management teams to drive renewals by demonstrating continued value through technical expertise and strategic guidance.
• Advocate for customer needs by relaying feedback to product and engineering teams to improve solutions and address gaps.
• Troubleshoot and resolve complex technical issues, building customer trust and loyalty through reliable support.

Requirements

• 3+ years of experience in databases, analytics, or distributed systems with customer-facing responsibilities across pre-sales and/or post-sales.
• Strong knowledge of data architectures, databases, data warehouses, and streaming technologies (e.g., Kafka, Spark, Druid).
• Hands-on experience in at least one cloud platform (AWS, GCP, or Azure) and proficiency in SQL and a programming (e.g., Python, Java).
• Proven ability to deliver enterprise solutions, guide customers through technical challenges, and demonstrate measurable business value to drive renewals and customer satisfaction.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• A collaborative mindset with a focus on fostering customer success, retention, and growth.

Bonus Points

• Expertise in real-time analytics platforms (e.g., Druid, Pinot, Clickhouse).
• Experience with containerized deployments (e.g., Kubernetes, Helm).
• Success in driving outcomes using MEDDIC or similar methodologies.
• Passion for mentoring others and creating a culture of technical excellence.

What we offer:

• 100% Paid Medical, Dental and Vision Benefits
• 401(k) Program
• Fertility Coverage
• Pet Insurance
• Dependent Care FSA
• Mental Health Support
• Life and AD&D Insurance
• Unlimited Paid Time Off - USA Only
• Wellness Stipend
• Home Office Equipment Reimbursement
• Pre-Tax Commuter Benefits

Individual compensation will be determined based on the candidate's experience and qualifications aligned with Imply's internal levelings guidelines and benchmarks. The below range encompasses roles with on target earnings. This role is also eligible to participate in Imply's equity plan subject to the terms of the applicable plans and policies.

Compensation: $200,000 - $280,000

Don't meet every single requirement? Studies have shown that certain minority groups are less likely to apply to jobs unless they meet every qualification. At Imply, we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles in the future.

Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , , or expression, marital status, , disability, protected veteran status, , , , , or any other characteristic protected by applicable laws, regulations and ordinances.

Please note, applications and candidate submissions are subject to our privacy policy and, for California , the CCPA terms available at https://imply.io/privacy.

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