Systems Engineer - (SYSENG-01)

Newfreedomaz; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Enhanced health insurance

$0 Medical Plan

$0 primary care co-pay

Flexible Spending Account

Low-cost dental, vision & supplemental coverage

Company-paid life insurance & short-term disability

Employee Assistance Program

Voluntary Pet Insurance

401(k) with company match

Generous paid time off

Free meals, snacks, drinks & gym access

Free onsite training & certifications

Job summary

Newfreedomaz in Phoenix, Arizona seeks an experienced Systems Engineer responsible for the reliability and scalability of IT systems. In this senior role, you will mentor staff and address complex technical issues across systems, including Microsoft 365. The ideal candidate will have at least 5 years of IT experience and relevant educational background. The position offers competitive pay, enhanced health insurance, flexible spending accounts, generous paid time off, and company-paid life insurance and disability benefits.

Qualifications

• 5+ years of progressively responsible IT experience.
• Ability to adapt to changing priorities in a dynamic environment.
• Strong interpersonal skills and the ability to lift 30-50lbs.

Responsibilities

• Serve as a senior escalation point for complex technical issues.
• Perform root cause analysis on high-impact incidents.
• Support and enhance Microsoft 365 services (SharePoint, Teams, Exchange, OneDrive).

Skills

SharePoint architecture and solution design

Internal tools and reporting solutions

Automation platforms like Power Automate

Microsoft 365 support

Azure/Entra ID environments

Troubleshooting and systems-thinking

Communication skills

Organizational skills

Time-management skills

Problem-solving skills

Education

Bachelor’s degree in Computer Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Computer Technology

Tools

Microsoft 365

Active Directory

Power Automate

Power Apps

Azure

Job description

About the Position – Systems Engineer

Under the direction of the IT Director, the Systems Engineer is a senior technical contributor responsible for the reliability, scalability, and continuous improvement of New Freedom’s IT systems. This hands‑on role provides advanced technical expertise, leads and executes complex systems initiatives, serves as a primary escalation point, mentors Systems Support staff, and translates organizational needs into effective technical solutions—reducing reliance on leadership by owning initiatives from execution through completion.

Your Impact Will Include:

• Serve as a senior escalation point for complex, cross‑system technical issues, independently diagnosing and resolving problems across systems, applications, identity, networking, and security.
• Perform root cause analysis on recurring or high‑impact incidents and recommend long‑term corrective and preventive solutions.
• Support, maintain, and enhance Microsoft 365 services (SharePoint, Teams, Exchange, OneDrive) and identity/access management platforms.
• Assist in the design, implementation, and maintenance of infrastructure, including networking, firewalls, endpoints, and security systems.
• Lead and execute IT projects from planning through implementation and stabilization, coordinating timelines, dependencies, and stakeholders.
• Contribute to system upgrades, migrations, disaster recovery planning/testing, and other infrastructure initiatives in partnership with IT leadership.
• Develop, improve, and support internal tools, automation, and light applications that enhance IT operations, reporting, and efficiency.
• Mentor and support Systems Support Technicians through hands‑on guidance, documentation standards, knowledge sharing, and consistent escalation practices.
• Perform additional duties as assigned to support our mission.

Where You’ll Work

• Work performed primarily in a professional office environment, with some flexibility for hybrid/remote work based on company and operational needs.
• Role requires occasional movement between program sites, facilities, and vendor locations.
• Role requires the ability to respond to urgent or emergent technology issues, including after‑hours situations as needed.
• Work may involve being in server rooms, network closets, or other technical spaces that may have temperature or noise variations.
• Role routinely operates office and technology equipment, such as computers, monitors, phones, and other productivity tools.

Benefits

• Competitive pay – because your impact matters
• Enhanced health insurance – wellness shouldn’t be a burden
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co‑pay
• Flexible Spending Account – medical and dependent care options
• Low‑cost dental, vision, & supplemental coverage – to further support your health
• Company‑paid life insurance & short‑term disability – for unexpected needs
• Employee Assistance Program – confidential support for life’s challenges
• Voluntary Pet Insurance – medical assistance for your furry family
• 401(k) with company match – invest in your future while you invest in others
• Generous paid time off – including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access – fuel your body and mind
• Free onsite training & certifications – CPR, Safety Care, Peer Support, and more

Qualifications

Required

• Bachelor’s or better in Computer Engineering or related field.
• Bachelor’s or better in Computer Science or related field.
• Bachelor’s or better in Computer Technology or related field.
• Experience with SharePoint architecture and solution design.
• Experience contributing to internal tools, dashboards, or reporting solutions.
• Familiarity with automation platforms such as Power Automate or Power Apps.
• Advanced experience supporting Microsoft 365, Active Directory, and Azure/Entra ID environments.
• Strong troubleshooting and systems‑thinking skills across multiple platforms.
• Ability to manage sensitive systems and information responsibly.
• Ability to work collaboratively within a team while also demonstrating initiative and effectiveness when working independently.
• Ability to adapt to changing priorities and work effectively in a dynamic, fast‑paced environment.
• Strong communication, organizational, time‑management, critical‑thinking, and problem‑solving skills.
• Five (5) or more years of progressively responsible IT experience.
• Must be 21 years or older.
• Expert interpersonal skills.
• Ability to lift 30‑50lbs.
• Ability to sit for prolonged periods.
• Ability to stand for prolonged periods.

Preferred

• Experience supporting infrastructure, networking, or security platforms – experience with multi‑site/site‑to‑site IPsec VPN is a plus.

Licenses & Certifications

• Criminal Background Check.
• Driver's License.
• MVR Clearance.
• Annual TB Clearance.
• Drug & Alcohol Testing.

New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug‑free workplace, and compliant with Veteran and ADA regulations. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.