Systems Support Tech I (SYSSPRT1-02)

Newfreedomaz; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Enhanced health insurance

$0 Medical Plan available

Flexible Spending Account

Company-paid life insurance

Free meals, snacks, drinks

Free onsite training & certifications

Job summary

Newfreedomaz in Phoenix, Arizona is looking for a Systems Support Tech I to provide first-level technical support for staff and manage internal systems support. Ideal candidates will have at least 2 years of IT experience, strong communication skills, and proficiency with ticketing systems and IT tools. This role involves troubleshooting technical issues and maintaining the company’s IT infrastructure. Competitive pay and benefits, including flexible spending accounts and health insurance, are offered.

Qualifications

• Must adapt to changing priorities and work effectively in a dynamic environment.
• Must demonstrate the highest standards of integrity and accountability.
• Proficient experience with ticketing systems and IT tools.

Responsibilities

• Provide first-level technical support for staff.
• Utilize the IT ticketing system for tracking support requests.
• Maintain the hybrid Active Directory/Azure environment.

Skills

Strong communication skills

Organizational skills

Critical-thinking

Problem-solving skills

Attention to detail

Education

High School diploma or better in General Studies

Tools

Windows desktops

M365 Admin tools

Active Directory

Job description

Join New Freedom – Where Second Chances Become Bright Futures

About Us: At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.

If you’re driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.

Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay – because your impact matters
• Enhanced health insurance – wellness shouldn’t be a burden
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co-pay
• Flexible Spending Account – medical and dependent care options
• Low-cost dental, vision, & supplemental coverage – to further support your health
• Company-paid life insurance & short-term disability – for unexpected needs
• Employee Assistance Program – confidential support for life’s challenges
• Voluntary Pet Insurance – medical assistance for your furry family
• 401(k) with company match – invest in your future while you invest in others
• Generous paid time off – including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access – fuel your body and mind
• Free onsite training & certifications – CPR, Safety Care, Peer Support, and more

About the Position – Systems Support Tech I

As a Systems Support Tech I, you are responsible for providing first-level technical support for staff and internal systems support for the company. You will assist in the daily operations of the IT department with a focus on top-tier professionalism and customer service.

Responsibilities

• Assisting with first-level technical support for staff, including troubleshooting and resolving technical issues related to computers, printers, mobile devices, and network connectivity as needed
• Utilizing the IT ticketing system to track all technical and systems support requests, and claim, work, and close these tickets in a timely manner within the approved process
• Help maintain the hybrid Active Directory/Azure environment, updating SharePoint as needed, creating or updating basic Power Automate flows, basic network troubleshooting, and terminating and running RJ45 cables
• Support IT-related training initiatives and provide basic usage guidance to staff when needed
• Performing additional duties as assigned to support our mission and operations

Work Environment

• Work performed primarily in a professional office environment, with some flexibility for hybrid/remote work based on company and operational needs
• Role requires occasional movement between program sites, facilities, and vendor locations
• Work may involve being in server rooms, network closets, or other technical spaces that may have temperature or noise variations
• Role routinely operates office and technology equipment, such as computers, monitors, phones, and other productivity tools
• Work is typically performed in areas with standard lighting, temperature, and noise levels

Qualifications

Education

High School or better in General Studies or related field.

Experience Required

• Strong communication, organizational, time-management, critical-thinking, and problem-solving skills
• Ability to adapt to changing priorities and work effectively in a dynamic, fast-paced environment
• Ability to work collaboratively within a team while also demonstrating initiative and effectiveness when working independently
• Demonstrate the highest standards of integrity, discretion, and accountability in handling confidential and HIPAA-regulated data
• Effectively demonstrates a process-oriented approach; strong attention to detail; a technical, logical thought process; and the ability to meet strict deadlines
• Proficient experience with ticketing systems and IT tools
• Proficient experience with Windows desktops, printers, small-office routers, switches, and wireless access points
• Proficient experience with M365 Admin tools, Azure, and Active Directory
• 2 years of IT experience in a service desk-related role

Experience Preferred

• Experience with VBA, PowerShell, firewall configuration
• Experience and ability to crimp and run RJ45 cables
• Experience facilitating IT training, comfortable speaking in front of groups

Licenses & Certifications

• Criminal Background Check
• Driver's License
• MVR Clearance
• Annual TB Clearance
• Drug & Alcohol Testing

Equal Opportunity Statement

New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug‑free workplace, and compliant with Veteran and ADA regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.