Systems Engineer, Senior

SurePoint Technologies; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts

Disability Insurance

Health Savings Accounts

Wellbeing Benefits

401K

Paid Time Off

Employee Assistance Program

Summer Flex Fridays

Job summary

SurePoint Technologies is seeking a Senior Systems Engineer to design, implement, and support enterprise infrastructure across colocation and cloud environments. You will lead projects, troubleshoot complex issues, and contribute to standards and runbooks in a fast-paced legal-tech setting.

The ideal candidate brings 5+ years of IT infrastructure experience, VMware/Omnissa Horizon proficiency, and strong AD/Windows Server skills, with a willingness to travel to the Cincinnati data center as

Qualifications

• Minimum 5 years of progressive IT infrastructure engineering experience.
• Bachelor's degree in CS/IT/Engineering or related military/training considered.
• Strong knowledge of Windows Server, Active Directory, DNS, PowerShell, and SQL Server.

Responsibilities

• Design, implement, and support infrastructure spanning colocation, AWS, networking, storage, virtualization, and identity services.
• Lead moderately complex infrastructure projects from design through implementation.
• Troubleshoot and resolve advanced technical issues; act as escalation point.
• Develop and refine infrastructure architecture standards, guidelines, and runbooks.
• Evaluate new tools/tech and suggest improvements for scalability, security, and reliability.
• Travel occasionally to the Cincinnati data center to support operations.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering

Tools

VMware vCenter

Omnissa Horizon

PingOne

PRTG

SNMP

Job description

About SurePoint® Technologies

At SurePoint, we are transforming how mid-sized law firms - and the broader legal community - operate and succeed by driving Firm Performance: the alignment of people, processes, and profit that enables firms to deliver consistent client value and sustainable growth.

Our connected technology ecosystem, Legal Suite, streamlines operations across Practice, Finance, and Growth Solutions - from timekeeping and billing to client management, talent insights, and business intelligence.

Every solution and partnership is designed to simplify the business of law and empower legal professionals to focus on what matters most: serving clients, leading teams, and creating lasting impact.

Join SurePoint and shape the future of legal technology alongside a passionate, collaborative team dedicated to helping firms and professionals perform at their best.

Job Overview

The Senior Systems Engineer is an experienced technical contributor responsible for the design, implementation, and support of infrastructure solutions spanning colocation data centers and cloud environments. This role works with a high degree of independence on moderately complex projects, applies sound technical judgment to resolve advanced issues, and helps ensure infrastructure solutions align with enterprise standards and best practices. The Senior Systems Engineer partners with cross-functional teams and may mentor less experienced engineers, contributing to a culture of technical excellence. Success is measured through the reliable delivery of infrastructure projects, sound technical decision-making, and consistent support of secure, scalable, and highly available systems.

Key Responsibilities

• Design, implement, and support infrastructure solutions spanning colocation, AWS cloud, networking, storage, virtualization, and identity services.
• Lead moderately complex infrastructure projects from design through implementation, ensuring solutions meet enterprise standards and best practices.
• Troubleshoot and resolve advanced technical issues, serving as an escalation point for infrastructure engineers.
• Contribute to the development and refinement of infrastructure architecture standards, technical guidelines, and operational procedures.
• Evaluate new tools and technologies and recommend improvements to scalability, reliability, security, and operational efficiency.
• Partner with cross-functional teams to ensure technical solutions support business objectives.
• Maintain platform availability, reliability, and security through proactive monitoring and maintenance.
• Mentor and provide technical guidance to less experienced systems engineers.
• Create and maintain technical documentation, including standards, procedures, and runbooks.
• Support automation, monitoring, and resiliency initiatives that drive continuous improvement.
• Occasional travel to the Cincinnati data center to support infrastructure operations, including hardware deployment and outage response.

Qualifications

• Minimum 5 years of progressive IT infrastructure engineering experience supporting enterprise environments.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Candidates with related Military or specialized training and extensive experience will also be considered.
• Strong working knowledge of Microsoft Windows Server, Active Directory, Trusts, Group Policy, DNS, PowerShell, DFS, and Microsoft SQL Server.
• Strong working knowledge of VMware vCenter, ESXi, vMotion, and Omnissa Horizon.
• Experience with PingOne (or an equivalent IdP), SSO, SAML, and Active Directory integration of these technologies.
• Solid networking experience including Cisco and Meraki switching, Cisco routing, TCP/IP, ODBC, and JDBC.
• Experience with PRTG or equivalent monitoring platforms and SNMP.
• Strong verbal, written, and technical documentation skills.

Additional Qualifications That Are Nice To Have

• Experience with IBM Storwize, SAN technologies, Fibre Channel, and iSCSI.
• Knowledge of AI as it pertains to IT Infrastructure design and administration.
• Microsoft Server certifications.
• VMware or Omnissa certifications.
• Cisco certifications.
• AWS or other cloud certifications.
• Additional industry-recognized infrastructure, networking, security, or architecture certifications.

At SurePoint, we know our people are our greatest strength. That is why we offer a comprehensive total rewards package - and we are always evolving our benefits to support employee needs at every stage of life and career.

Benefits Include

• Health Insurance (medical, dental, vision)
• Flexible Spending Accounts
• Life, Short-term and Long-term Disability Insurance (employer paid)
• Health Savings Accounts
• Wellbeing Benefits
• 401K (immediately vested, employer match)
• Paid Time Off (Flexible PTO, holidays)
• Employee Assistance Program
• Summer Flex Fridays

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, physical or mental disability, veteran status, medical condition, or any other classification protected by law.