Systems Engineer, Principal

Surepoint; Cincinnati, Northern (OH, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

SurePoint Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. The Principal Systems Engineer serves as the senior technical leader responsible for the design, engineering, reliability, and modernization of enterprise infrastructure across colocation data centers and cloud environments.

This role establishes enterprise standards, guides modernization initiatives, mentors infrastructure engineers, and ensures secure,

Qualifications

• 10+ years of progressive IT infrastructure engineering experience in complex enterprise environments.
• Bachelor’s degree in Computer Science, IT, Engineering, or related field; military training considered.
• Expert knowledge of Windows Server, Active Directory, DNS, PowerShell, DFS, and SQL Server.
• Expert knowledge of VMware vCenter, ESXi, vMotion, and Horizon.
• Experience with IdP like PingOne, SSO, and SAML integration with Active Directory.
• Strong networking expertise including Cisco and Meraki, TCP/IP, ODBC, and JDBC.
• Experience with monitoring tools such as PRTG and SNMP.

Responsibilities

• Define and maintain enterprise infrastructure roadmaps and modernization strategies.
• Lead design, implementation, and support of complex infrastructure across colocation, AWS cloud, networking, storage, virtualization, and identity services.
• Establish enterprise architecture standards, guidelines, and operational best practices.
• Evaluate emerging technologies to improve scalability, reliability, security, and efficiency.
• Lead large-scale cloud, networking, security, and platform initiatives.
• Ensure alignment between technical solutions and business objectives.
• Provide technical leadership and mentorship to infrastructure engineers and act as escalation point for complex issues.
• Maintain platform availability, reliability, security, scalability, and long-term sustainability.
• Develop and maintain technical documentation, standards, and procedures.
• Drive automation, monitoring, and resiliency initiatives.
• Occasional travel to the Cincinnati data center to support operations.

Skills

Technical leadership

Mentorship

Problem solving

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

Military or specialized IT training

Tools

Windows Server

Active Directory

DNS

PowerShell

DFS

Microsoft SQL Server

VMware vCenter

ESXi

vMotion

Omnissa Horizon

PingOne (IdP)

SSO

SAML

Cisco switching

Cisco routing

Meraki

TCP/IP

ODBC

JDBC

PRTG

SNMP

Job description

Description

About SurePoint

SurePoint® Technologies delivers award-winning software that helps mid‑sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.

Job Overview

The Principal Systems Engineer serves as the senior technical leader responsible for the design, engineering, reliability, security, and modernization of enterprise infrastructure platforms spanning colocation data centers and cloud environments. This role provides strategic direction across infrastructure architecture, operational excellence, and technology modernization initiatives. The Principal Engineer establishes enterprise standards, evaluates emerging technologies, and serves as a trusted advisor to engineering leadership. Success is measured through the delivery of secure, scalable, highly available infrastructure solutions that support business growth and operational excellence.

Key Responsibilities

• Define and maintain enterprise infrastructure roadmaps, modernization strategies, and long-term technology plans.
• Lead the design, implementation, and support of complex infrastructure solutions spanning colocation, AWS cloud, networking, storage, virtualization, and identity services.
• Establish enterprise architecture standards, technical guidelines, and operational best practices.
• Evaluate and implement emerging technologies that improve scalability, reliability, security, and operational efficiency.
• Lead large‑scale cloud, networking, security, and platform initiatives.
• Ensure alignment between technical solutions and business objectives.
• Provide technical leadership and mentorship to infrastructure engineers and serve as the highest‑level escalation point for complex technical issues.
• Maintain platform availability, reliability, security, scalability, and long‑term sustainability.
• Develop and maintain comprehensive technical documentation, standards, and procedures.
• Drive continuous improvement through automation, monitoring, and resiliency initiatives.
• Occasional travel to the Cincinnati data center to support infrastructure operations, including hardware deployment and outage response.

Qualifications

• Minimum 10 years of progressive IT infrastructure engineering experience supporting complex enterprise environments.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. Candidates with related Military or specialized training and extensive experience will also be considered.
• Expert knowledge of Microsoft Windows Server, Active Directory, Trusts, Group Policy, DNS, PowerShell, DFS, and Microsoft SQL Server.
• Expert knowledge of VMware vCenter, ESXi, vMotion, and Omnissa Horizon.
• Experience with PingOne (or an equivalent IdP), SSO, SAML, and Active Directory integration of these technologies.
• Strong networking expertise including Cisco and Meraki switching, Cisco routing, TCP/IP, ODBC, and JDBC.
• Experience with PRTG or equivalent monitoring platforms and SNMP.