Systems Engineer / Professional Services Technician

Risk Response Team Inc.; Lawrenceville, Northern (GA, KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid time off

Professional training reimbursement

Performance bonus opportunities

Job summary

Risk Response Team seeks a Systems Engineer / Professional Services Technician to design, deploy, optimize, and support physical security and IT infrastructure solutions. This customer-facing role blends engineering, consulting, and professional services to maximize technology value.

The ideal candidate enjoys solving complex technical challenges, works directly with customers, and acts as a trusted advisor across projects, health assessments, integrations, upgrades, and managed services.

Qualifications

• 3+ years of experience in systems engineering, systems administration, networking, physical security, or professional services.
• Strong troubleshooting, analytical, and customer communication skills.
• Experience working directly with customers in technical consulting or support roles.

Responsibilities

• Design, configure, deploy, and support physical security and IT systems.
• Perform system assessments, health checks, optimization reviews, and technical audits.
• Administer Windows Server, Active Directory, Microsoft 365, virtualization, networking, and cloud platforms.
• Design, configure, and troubleshoot enterprise access control, video surveillance, intercom, visitor management, and emergency communication systems.
• Lead customer onboarding, training, and technical consulting engagements.
• Troubleshoot complex hardware, software, networking, and integration issues.
• Provide remote technical support to field technicians during installation, commissioning, configuration, and troubleshooting.
• Assist remote technicians with configuring servers, access control systems, video management systems, networking equipment, controllers, and integrated security platforms.
• Serve as the technical escalation point for complex issues encountered during installations and service calls.
• Collaborate with sales, engineering, and project management to develop technical solutions and support customer opportunities.
• Develop technical documentation, best practices, and implementation standards.
• Identify opportunities for additional professional and managed services.

Skills

Customer communication

Troubleshooting

Consulting

Project management

Travel readiness

Tools

VMware

Hyper-V

Video management systems

Access control platforms

Networking equipment

SQL Server

PostgreSQL

Job description

Systems Engineer / Professional Services Technician

Risk Response Team (RRT) is seeking a Systems Engineer / Professional Services Technician to design, deploy, optimize, and support physical security and IT infrastructure solutions. This customer-facing role combines systems engineering, consulting, and professional services, helping clients maximize the value of their technology investments.

The ideal candidate enjoys solving complex technical challenges, working directly with customers, and serving as a trusted advisor. This position supports projects, professional services, system health assessments, integrations, upgrades, and managed services across a variety of industries.

Responsibilities

• Design, configure, deploy, and support physical security and IT systems.
• Perform system assessments, health checks, optimization reviews, and technical audits.
• Administer Windows Server, Active Directory, Microsoft 365, virtualization, networking, and cloud platforms.
• Design, configure, and troubleshoot enterprise access control, video surveillance, intercom, visitor management, and emergency communication systems.
• Support system integrations, migrations, upgrades, database administration, and cybersecurity best practices.
• Lead customer onboarding, training, and technical consulting engagements.
• Troubleshoot complex hardware, software, networking, and integration issues.
• Provide remote technical support to field technicians during installation, commissioning, configuration, and troubleshooting.
• Assist remote technicians with configuring servers, access control systems, video management systems, networking equipment, controllers, and integrated security platforms.
• Serve as the technical escalation point for complex issues encountered during installations and service calls.
• Collaborate with sales, engineering, and project management to develop technical solutions and support customer opportunities.
• Develop technical documentation, best practices, and implementation standards.
• Identify opportunities for additional professional and managed services.

Qualifications

Required

• 3+ years of experience in systems engineering, systems administration, networking, physical security, or professional services.
• Strong troubleshooting, analytical, and customer communication skills.
• Experience working directly with customers in technical consulting or support roles.
• Ability to manage multiple projects and priorities.
• Willingness to travel to customer sites as needed.

Preferred Experience

• VMware or Hyper-V
• Network switching, routing, VLANs, firewalls, and wireless networking
• SQL Server or PostgreSQL
• Video management and physical security platforms
• Enterprise access control systems including Genetec Synergis, LenelS2, Software House CCURE, Gallagher, Avigilon Alta, Verkada, Brivo, Openpath, Paxton, Kantech, AMAG, Feenics, or similar
• Experience wiring, commissioning, configuring, and troubleshooting access control panels, intelligent controllers, expansion modules, power supplies, readers, locking hardware, input/output devices, and related field equipment
• Ability to read and interpret wiring diagrams, electrical schematics, and low-voltage construction drawings
• Integration of access control, video management, Active Directory, identity management, and third-party systems
• Enterprise security architecture, credentials, door hardware, and life safety requirements

Preferred Certifications

• LenelS2
• Software House CCURE
• Microsoft
• Cisco
• VMware
• CompTIA Network+ or Security+
• Other relevant manufacturer certifications

What Success Looks Like

• Delivers outstanding customer experiences and technical solutions.
• Successfully completes professional services and consulting engagements.
• Serves as a trusted technical advisor to customers and internal teams.
• Provides effective remote support and guidance to field technicians.
• Identifies opportunities to improve customer environments and expand recurring professional services.
• Contributes to the continued growth of RRT's Professional Services practice.
• Performance bonus opportunities
• Health Insurance
• 401(k)
• Paid time off
• Professional training and certification reimbursement

About Risk Response Team

Risk Response Team (RRT) is a Georgia-based technology integration and consulting firm specializing in physical security, structured cabling, networking, and public safety solutions. We help organizations design, implement, and support technology systems that improve safety, security, and operational performance. Our team partners with customers to deliver innovative, reliable solutions while building long-term relationships through exceptional service and technical expertise.

Why Join Risk Response Team?

At Risk Response Team (RRT), you won't be just another employee. You'll be a key contributor helping shape the future of a growing company that values initiative, innovation, and leadership.

Unlike large national integrators where roles are narrowly defined, RRT gives team members the opportunity to make a meaningful impact. You'll work on diverse projects across physical security, networking, structured cabling, public safety, and emerging technologies while collaborating directly with experienced leaders who invest in your growth.

We believe in hiring talented people, giving them the tools and support to succeed, and trusting them to make decisions that benefit our customers. If you enjoy solving problems, building relationships, learning new technologies, and taking ownership of your work, you'll find opportunities here that simply don't exist in larger organizations.

At RRT, you'll have the opportunity to:

• Work with leading security and infrastructure technologies.
• Develop new skills through ongoing training and manufacturer certifications.
• Contribute ideas that directly influence the company's growth and direction.
• Build lasting relationships with customers who value trusted advisors, not just vendors.
• Advance your career based on performance, leadership, and initiative rather than tenure.
• Be part of a collaborative team that values integrity, accountability, and continuous improvement.

We're not looking for people who simply want a job. We're looking for professionals who want to grow, lead, and help build one of the Southeast's premier technology integration companies.

1475 Buford Drive STE. 403-207
Lawrenceville, Ga 30043