Systems Engineer Lead, Information Technology

REI; Washington; Hybrid; USD 130,000 - 180,000; Full time

Job summary

REI Systems Engineer Lead role in the Seattle area is a hybrid position driving secure, scalable endpoint platforms for Windows and macOS. You will orchestrate Intune, Jamf, and SCCM integration with cloud and on‑prem environments to deliver a smooth, self‑service experience for co‑op employees.

You will lead incident response, guide automation efforts, and mentor teams across security, engineering, and operations to improve reliability and performance.

Qualifications

• 7+ years of endpoint engineering experience in large-scale environments.
• Experience administering Jamf, SCCM, Intune, and AVD via Nerdio.
• Strong Windows and macOS device lifecycle, patching, and security hardening.
• Ability to automate workflows with scripting (PowerShell, Python, Bash).

Responsibilities

• Lead technical direction for endpoint platforms, aligning with security and architecture.
• Define OS strategy, hardware standards, lifecycle management, and enterprise standards.
• Manage medium-to-complex initiatives and ensure production readiness across teams.
• Drive automation of device provisioning, patching, configuration, and compliance.
• Improve platform reliability through monitoring, resiliency practices, and data insights.
• Lead incident response, root cause analysis, and corrective actions.
• Mentor engineers, promote best practices, and manage vendor relationships.

Skills

Endpoint engineering

Scripting

Windows & macOS administration

Automation & orchestration

24x7 on-call experience

Azure Virtual Desktop (Nerdio)

Education

Bachelor's degree in Computer Science or related field

Tools

Jamf

SCCM

Intune

Azure Virtual Desktop (Nerdio)

Job description

Overview

**This role is hybrid and requires you to live within 150 miles of the Greater Seattle, WA area to support operations in Sumner, WA.**

This role helps power REI's day-to-day work by ensuring employees have reliable, secure, and easy-to-use technology wherever they are. The Systems Engineer Lead designs and supports the tools and platforms behind our Windows and macOS devices-making it seamless for teams to stay connected, productive, and focused on serving our members.

In this role, you lead how devices are set up, updated, secured, and supported across both cloud and on‑premise environments. You bring together systems like Intune, Jamf, and Configuration Manager (SCCM) to create a consistent and scalable experience for co-op employees. Just as importantly, you look for ways to simplify and automate processes so teams can spend less time troubleshooting and more time doing their best work.

You'll partner closely with engineering, security, and operations to improve how we deliver technology, while promoting standards, self-service, and continuous improvement. This role reflects REI's commitment to thoughtful innovation, strong partnerships, and creating tools that help people do their best work in support of the co-op and our members.

• **Technical Leadership & Strategy** Serve as the technical lead for endpoint platforms, translating business needs into scalable, reliable solutions and setting direction for how platforms evolve.
• **Architecture & Platform Ownership** Define and maintain endpoint architecture, including OS strategy (Windows/macOS), hardware standards, lifecycle management, and alignment with enterprise standards.
• **Project & Delivery Leadership** Lead medium-to-complex initiatives, managing technical plans, risks, and dependencies while ensuring solutions are production-ready across teams and vendors.
• **Endpoints & Automation** Drive automation and standardization of device lifecycle processes (provisioning, patching, configuration, compliance) using tools such as Intune, Jamf, and SCCM.
• **Reliability & Continuous Improvement** Establish and improve platform reliability through performance monitoring, resiliency practices, and data-driven insights that enhance user experience and system stability.
• **Incident Response & Problem Management** Lead incident response, conduct root cause analysis, and implement corrective actions to reduce repeat issues and strengthen platform stability.
• **Coaching & Technical Guidance** Mentor engineers and support teams, promoting best practices, knowledge sharing, and consistent operational excellence.
• **Vendor & Partner Management** Manage vendor relationships and contracted services to ensure delivery meets technical, security, and operational expectations.
• **Operational Readiness & Documentation** Ensure production readiness through clear runbooks, support models, monitoring, and recovery planning across the service lifecycle.
• **Decision Making & Accountability** Make day-to-day technical decisions for endpoint platforms, including standards, tooling, and deployment approaches, while aligning with security, architecture, and compliance guardrails

Responsibilities and Qualifications

• 7+ years of experience in endpoint engineering supporting business-critical environments at scale
• Experience administrating and engineering within endpoint management solutions; Jamf, SCCM, InTune, and Azure Virtual Desktop using Nerdio
• Strong hands‑on expertise with Windows and macOS, including device lifecycle, patching, and security hardening
• Proven ability to automate workflows using scripting tools (e.g., PowerShell, Python, Bash) and build repeatable, scalable solutions
• Experience operating in 24x7 environments, including participating in on‑call rotations and leading incident response and follow‑through
• Preferred Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• Preferred experience with observability practices and tools, and familiarity with AI‑assisted approaches to incident analysis, alert triage, or automation

Closing

At REI, we believe the outdoors is for all . We are committed to becoming a fully inclusive, anti‑racist, multicultural organization (https://www.rei.com/newsroom/article/rei-antiracist-multicultural-fully-inclusive-commitment) . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As r