Systems Engineer III - Live Production

Global Sports Jobs Limited; Washington; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Wellness programme

Life and disability insurance

Retirement savings plan

Paid holidays

Job summary

Global Sports Jobs Limited is seeking a Broadcast & IT Support Engineer to maintain, install, repair broadcast and IT equipment in studio and OB facilities. You will support live and recorded programming in a fast-paced production environment and work closely with teams to resolve issues.

The role requires strong knowledge of broadcast IT infrastructure, A/V routing, cameras, and control rooms, plus solid IT networking skills and excellent customer service.

Qualifications

• Broad range of skills to maintain and repair broadcast and IT equipment in studio and OB facilities.
• Strong knowledge of broadcast IT infrastructure and production systems (A/V routing, cameras, master control, encoders).
• Solid IT and data networking knowledge for IP-centric setups.
• Excellent communication and customer service skills.
• Willingness to adapt to changing priorities and shift work.

Responsibilities

• Perform maintenance, installation, and component-level repair of broadcast and IT equipment in studio and OB facilities.
• Provide in-house production support for live and recorded programming.
• Support control rooms, studios, data centres, and associated production spaces.
• Troubleshoot and resolve issues with broadcast/multimedia systems and computers.
• Document issues and requests and escalate as needed within the ITSM framework.
• Collaborate with clients and support teams to deliver timely technical solutions.

Skills

Broadcast IT infra

AV routing

ENG gear

IP networking

Customer service

Communication

Tools

Data centres

Job description

About the Role

The Broadcast & IT Support Engineer provides maintenance, installation, board and/or some component level repair of broadcast and IT equipment in studio and outside broadcast facilities. The role supports live and recorded programming in a fast-paced production environment, requiring thorough systems knowledge of broadcast IT infrastructure and associated production systems. The engineer collaborates with team members, clients and other support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers. The position is primarily facility-based, with occasional support for outside productions/events or upgrades to outside broadcast facilities. The team operates within an ITSM Service Management framework, supported by common processes around planning and managing changes.

Key Responsibilities

• Perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in studio and outside broadcast facilities.
• Provide in-house production support for live and recorded programming, applying thorough systems knowledge of broadcast IT infrastructure.
• Support technical spaces including control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centres.
• Support associated production systems such as A/V routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems.
• Collaborate with team members, clients and other support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers in production environments.
• Provide facility-based support, with occasional support of outside productions/events or technical support to upgrade outside broadcast facilities.
• Share responsibility for maintenance of Electronic Newsgathering (ENG) crew gear with the field engineering team.
• Document issues/requests and elevate as needed for problem management and resolution via in-house service management system(s).
• Operate within an ITSM Service Management framework, supported by common processes around planning and managing changes.

Required Experience & Qualifications

• Wide range of technical skills necessary to perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in studio and outside broadcast facilities in a fast-paced production environment.
• Thorough systems knowledge of broadcast IT infrastructure, including technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centres) and associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers
• Intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems, etc)).
• Strong baseline IT and data networking knowledge to work in an increasingly IP and IT centric broadcast/multimedia infrastructure.
• Willingness to perform varied tasks and adapt to changing priorities.
• Ability to solve complex technical problems independently.
• Ability to build good relationships amongst client base and provide excellent customer service.
• Good communication skills (verbal, written).
• Adherence to standard ITSM processes to minimise impact and deliver value to customers, including documenting issues/requests and escalating as needed for problem management and resolution via in-house service management system(s).

Workplace

• Primarily facility-based support, with occasional support of outside productions/events or upgrades to outside broadcast facilities.
• Shift work on a rotating schedule may be necessary to meet the needs of customers.

Salary

• Actual salaries will vary based on job‑related factors including geographic location, external market data, internal equity, skill set, experience, training, education, and/or performance.
• Base pay is one component of total compensation; other rewards may include annual bonuses, short‑and long‑term incentives, and program‑specific awards.

Benefits & Perks

• Health insurance coverage
• Employee wellness programme
• Life and disability insurance
• Retirement savings plan
• Paid holidays, sick time and vacation