Associate BIT Field Engineer

Global Sports Jobs Limited; Washington; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance coverage

Employee wellness program

Life and disability insurance

Retirement savings plan

Paid holidays and sick time andvac

Job summary

Global Sports Jobs Limited seeks an Associate Broadcast & IT Support to deliver 24x7 technical support for live productions across remote sites and the DC Bureau. The role combines field engineering with in-house project work, ensuring on-air reliability for major events and programs.

You will handle broadcast and IT issues, coordinate with vendors, document procedures, and support REMI productions worldwide. Travel and lifting requirements apply.

Qualifications

• 2+ years of hands-on experience in live production, broadcast engineering, or IT support.
• Experience with live production workflows and on-air environments.
• Familiarity with server, networking topology, and operating systems.
• Ability to work 24x7x365 shifts and lift 50 lbs.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide 24x7 broadcast technical support across streaming, audio, and video equipment.
• Operate multi-path transmission systems delivering IP video from remote sites.
• Provide IT and network support to ensure connectivity and reliability.
• Document standards, procedures, and reference materials.
• Use AutoCAD, Visio, and/or Miro for diagrams; log incidents in ServiceNow.
• Coordinate installations with vendors and production teams.
• Support REMI productions for news and sports worldwide.
• Manage inventory with procurement and asset teams.
• Travel as needed; field support primarily.

Skills

Live production support

Broadcast engineering

IT support

Networking

On-air operations

Education

2- or 4-year technical degree in live production or computer engineering

Tools

AutoCAD

Visio

ServiceNow

MS Office

Job description

About the Role

The Associate Broadcast & IT Support provides timely and professional support in a fast-paced 24x7x365 field newsgathering and production environment. The role requires proficient IT support and live production engineering experience, with a strong emphasis on delivering critical technical support for demanding news and sports productions. It plays a direct part in keeping high-profile programming on air, from breaking news coverage to marquee sports properties including NHL, MLB, Roland Garros, and the Olympics. The position supports global news and tentpole events, operating in high-pressure environments where broadcast continuity and on-air reliability are paramount. The engineer primarily provides field support but also spends time in-house or assisting Broadcast and IT teams with project and maintenance work when not deployed in the field.

Key Responsibilities

• Perform 24x7x365 broadcast technical support, including installation, maintenance, and troubleshooting/repair of streaming, audio, and video remote live production equipment at the DC Bureau and outside broadcast locations such as Capitol Hill, the White House, the Pentagon
• And the State Department.
• Operate multi-path transmission systems to deliver IP video, audio, and data from remote locations using bonded cellular, COFDM, and streaming workflows.
• Provide IT and network support to ensure connectivity and transmission reliability.
• Coordinate technical installation with vendors and/or production teams.
• Support live REMI productions for news and sports worldwide, ensuring reliable delivery of multiple high-quality 1080p HDR feeds from remote sites to production centres and maintaining signal integrity and transmission continuity under live broadcast conditions.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work.
• Use AutoCAD, Visio, and/or Miro for system documentation and diagrams, and ServiceNow to log incidents and requests.
• Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.
• Support satellite transmission as needed, including operation of KU trucks and portable transmission equipment.
• Provide field support primarily, and assist Broadcast and IT teams with project and maintenance work when not deployed in the field.

Required Experience & Qualifications

• Typically two or more years of hands-on experience in live production, broadcast engineering, or IT support.
• Proven ability to diagnose and resolve complex issues across broadcast and networking equipment in fast-paced, on-air environments.
• Experience with live production workflows.
• Demonstrated familiarity with basic server, networking topology, and operating systems.
• Ability to work all shifts associated with 24x7x365 production environments.
• Capable of lifting and moving equipment weighing 50 lbs or more and climbing ladders for equipment and cable installation assignments.
• Able to obtain CDL Class B Licence if required by the business.
• Excellent customer service and communication skills (verbal, written).
• Willingness to perform varied tasks when required on assignment and ability to adapt to rapidly changing situations frequently encountered in field remote environments.
• Expertise in analysing and solving complex technical problems, with the ability to work independently and autonomously in a team-based environment.
• Ability to manage workload and workflow for a group of peers with assistance from management.
• Proficient IT support and experience in live production engineering.
• 2 or 4 year technical degree, preferably in live production or computer engineering (or equivalent education/experience/training).
• Demonstrated knowledge of computer hardware/applications and data networking.
• Willingness and ability to travel, typically domestically and occasionally internationally.

Preferred Skills

• Willingness to learn WBD proprietary equipment and applications.
• Exposure to technology companies such as Sony, Haivision, Evertz, Multidyne, etc.
• Networking certification or similar.
• AutoCAD, MS Office Suite, Visio experience.
• Familiarity with ITSM Service Management processes and/or ServiceNow.
• Specific certifications may be required to work on proprietary equipment/systems.

Workplace

• Primarily field support, with time in-house or assisting Broadcast and IT teams with project and maintenance work when not otherwise deployed in field.
• Operates in a fast-paced 24x7x365 field newsgathering/production environment.
• Work locations include the DC Bureau and outside broadcast locations such as Capitol Hill, the White House, the Pentagon, and the State Department.
• Travel is typically domestic, with occasional international travel.

Salary

• Actual salaries will vary based on job-related factors including geographic location, external market data, internal equity, skill set, experience, training, education, and/or performance.
• Base pay is one component of total compensation; other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.

Benefits & Perks

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays and sick time and vacation